mas24 wrote:
Sounds like you may have a defective retractable internal motor. A short circuit perhaps? Send the lens out to its maximum length. Then wipe with a clean soft cloth, completely around the lens extension. To remove any possible grit, that would cause sticking. If, that doesn't work, you have a future camera repair.
Unfortunately, the lens only goes about 1/2" out before stopping, instead of the normal 3"+, so this isn't possible.