MT Shooter wrote:
In late January I had a customer with a Sony/Zeiss 24-70mm F4 lens that would not autofocus. Since the lens was only 7 months old I recommended he send it direct to Sony for repairs. Using the warranty papers that came with the lens he sent it for repair to Sony in Los Angeles. It came back two weeks later with a polite form letter stating they "do not work on digital cameras at that facility", nothing else. So he then sent it to Sony Service Center in Teaneck, NY with the same request. Again, about 2 weeks later he got it back with the SAME FORM LETTER! Frustration level was peaking so He brought it in to see if I could figure out where to get it repaired as phone calls just stated to send it in with proof of purchase and it would be repaired if covered. I did an internet search and had some trouble coming up with the correct Sony repair center for their "Visual Image Products (cameras)", but finally determined that the only US facility to work on them was in Laredo, TX. Off the lens went again for repair. Yesterday afternoon my customer came in and put his A7R on consignment and bought a Nikon D810. Yep, the lens had been returned with a letter stating they worked on the cameras at the Laredo facility, but NOT ON LENSES. I double checked and the Sony repair webpage does not specifically address "lenses". We called Precision Camera Repair in Enfield, Connecticut, and they ARE an Authorized Sony Repair Center, but will not automatically repair warranted products until verified by Sony that they are indeed covered, regardless of proof of purchase info provided. Hopefully we will know by the end of the month if the lens will get repaired or not, that all depends on the charges he may get hit with.
Not stirring anything up here, just passing along a terrible experience a customer of mine had. He switched to Sony from Nikon almost 2 years ago, but has now switched back due to this experience.
In late January I had a customer with a Sony/Zeiss... (
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Try Photo Tech in New York City 212-673-8400. They are an authorized Sony Service Center