sv3noKin51E wrote:
CMC, what a shame, sad to hear. Even though they're busy folks, incompetence should never be acceptable.(note, I didn't say -they- (whoever they are) were incompetent! We used to use B&H and usually the service was fine. We always pay extra if necessary to be sure we get UPS shipping (they tried to advise us FedEx was better; ha-ha-ho-ho, after decades in business, we've always received far better shipping service with UPS. After a couple of incidents, we switched to Adorama bit still insisted on UPS shipping. No one should ever put up with such screw-ups as you experienced. To be fair, in certain urban areas, it's possible that FedEx may give some customers better/faster delivery times, but they always practice 'driver discretion' which means they might just leave your expensive camera at the wrong address, instead of placing it in your hands, especially since you're supposed to sign for it.
It's a bit more difficult to do these days but it's still possible to reach B&H's executive level to place a formal (respecful/non-rant) complaint. In your case, you're fully justified to place a hold on your credit card for this B&H order, or for any vendor who can't get their stuff straight, or as we used to say, (that's a ton-o-my-money, sonny). As Billy Joel always says at the end of his concerts, (or used to), "don't take any $xxx from anyone." We've never had any issues with Adorama, coupled with UPS signature-mandatory shipping. FedEx left a next day iPad shipment sitting at the end of the drive, next to the street last year. Enough said. sv
CMC, what a shame, sad to hear. Even though they'r... (
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I call BS on this post.