I have had great luck with KEH bought quite a few lenses through them and a couple cameras, 2 years ago I fell and cracked one of the lenses I called them to see if they had the same lens in stock that I could buy they did not but they had a Nikon version 28mm-200mm the person I talked with said no charge they would send me it within 5 days fed ex. It shocked me that I did not have to buy it and I still have the Tamron lens that broke just had to send them good photos of the damage. I am sorry you had a bad experience I would give them a chance to make it up to you.
jdubu wrote:
In December, I purchased a 5D Mark II rated as excellent from KEH. Received it in an appropriate time frame.
Upon setting it up and test shooting it, the main dial started to slip and not engage in either direction. This went on for ten minutes and then worked as normally expected. I used it as a second set up camera during an event without problem and the following week sent it to CPS for maintenance. I noted the problem with the dial at the time. They contacted me back and said the main dial assembly was bad and needed to be replaced. I declined repair after talking to KEH about the problem with KEH stating that they would set aside another rated excellent camera and replace it under their warranty. CPS returned the body and I repacked it using the return label that KEH provided me.
KEH received it back on the 9th of January. On the 11th, having not heard from KEH, I emailed customer service regarding the status. Response was they were working as fast as possible, but it would be at least 5 working days before it would be processed as received. So I waited. On the 16th, I got an email saying the package was received and being processed. On the 23rd, I got an email saying the package was being shipped that evening. Delivery was this Saturday as FEDEX scheduled it would.
So I open the package and start the set up process again, look in the viewfinder and immediately, something is wrong. Take the lens off, unhook the trap door above the mirror and lo and behold... NO focusing screen!
Now, I have to wait until Monday to talk to someone about this at KEH. I don't want to have to go through another almost 3 week turn around again because someone there rated this camera excellent and didn't even look through the viewfinder! It is obviously a problem when what you see is a circle of light with black corners and you can see light reflecting off the shutter assembly.
I just sent an email to KEH stating my intention to have CPS put in a new focus screen and do a maintenance service on it. That I expect them to pay for the part and will return it under warranty if CPS finds anything else wrong with the camera requiring more repairs.
I am not saying to avoid KEH, I have bought lenses and another body from them before and had only a minor glitch for the most part... I remember I had a previous order show up on my credit card, but when I asked about where it was after not hearing about it for a week, I was told the order had been cancelled because I didn't finish the order. I asked how did my card show a charge if my order wasn't finished? Was told I apparently hadn't clicked the correct button to complete the sale. So I went back to my CC on line and the charge was gone. The things I ordered had a special 1 day discount on them which they didn't offer to reinstate, so I passed on them ,chalking it up to my user error.
I will possibly buy from them again if they have something I really need, after I get over the frustration I am experiencing from this latest episode.
In December, I purchased a 5D Mark II rated as exc... (
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