Extremely unhappy with FedEX and B&H (Page 2): I went through something similar last year with a Fed Ex delivery from Dell. You can call the Fed Ex customer service. You will speak to...

MtManMD Loc: Beaverton, Oregon

I went through something similar last year with a Fed Ex delivery from Dell. You can call the Fed Ex customer service. You will speak to a foreigner who will give you the runaround. In my case it was two weeks of “driver came but no one was home” BS. Finally via escalation to Dell 3 times, got the order cancelled and a refund. If I find an order is shipping via Fed Ex now, I’ll cancel it. Never have a problem with UPS.

cmc4214 Loc: S.W. Pennsylvania

40 miles away

User ID wrote:

` br br You say you're not a Pittsburgh add... (show quote)

PHRubin Loc: Nashville TN USA

I've always had great service from B&H. I can't say the same for UPS, FedEx or USPS. Deliver my stuff to the wrong address, deliver stuff to me that isn't mine, sneak up and leave item on prorch without knocking or ringing bell.

It is the same all over, you can't get good help anymore.

cmc4214 Loc: S.W. Pennsylvania

I didn't Google it, I was trying to find it on their tracking web site (where I found out it had been "refused")

JohnSwanda wrote:

You must not have tried very hard to find FedEx's number. A simple Google search of "FedEx" yielded their customer service number: 1 (800) 463-3339.

IDguy Loc: Idaho

Fed Ex uses contract drivers in remote areas (like mine). They sometimes get scumbags. I had one report he couldn’t deliver due to weather. It was 70 degrees and sunny. He just didn’t want to use the gas to drive out my way for one package.

But when I called FedEx they got right on it and had it delivered.

Blenheim Orange Loc: Michigan

I have never had any sort of problems with B&H.

In defense of USPS and UPS, we often ship hundreds of packages a week from the farm - fresh fruit, no less. There are very, very rarely any problems at all.

Mike

rook2c4 Loc: Philadelphia, PA USA

cmc4214 wrote:

Finally decided to buy a new D750 from B&H, ordered on Thursday evening, was shipped in two packages was supposed to be delivered Monday, it wasn't.

The delivery day is not "supposed to be", but "estimated". Read the fine print!
Weather, traffic, truck availability - any number of things can postpone delivery.
I find a little patience makes life much more enjoyable.

CO

I also bought a D750 from B&H just recently along with the free Ruggard shoulder bag, Watson battery, and Sandisk SD card. The D750 had to be signed for. I wasn't going to be home so I had it sent to a FedEx facility. I went there, signed for it, and got my camera. They will not deliver it if no one is home to sign for the package. The battery was shipped directly to my house (no signature needed for that).

Are you sure that a signature was not required for your D750 shipment?

Longshadow Loc: Audubon, PA, United States

cmc4214 wrote:

I guess your right , this was my first experience with B&H, from what I had read about B&H's customer service, I expected a little more than "there is nothing I can do"

Well, B&H can't find where the package might be, (FEDEX might not be able to either). I had a package go to four different states before it got to me. Stuff happens.
B&H can contact FedEx or you can contact FedEx. No middleman if you contact them and there are direction/location questions involved. (Have no idea where you are located.)
(We don't know what the "there is nothing I can do" response was in relation to either.)

Bill_de Loc: US

To FedEx, B&H is the customer.

Tomorrow call B&H and ask for Henry Posner. He is their ultimate problem solver, and a good guy.

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Hershel Loc: New York City

cmc4214 wrote:

Finally decided to buy a new D750 from B&H

I'm sorry for the inconveniance you are experiencing with this purchase. As our offices are now closed for the day, there is not much that can be done. I therefore urge you to send an email directly to Henry Posner our Director of Corporate Communications at henryp@bhphoto.com, describe the issue in detail and please make sure to include the Order Number which we require in order to investigate this.

I will copy this reply to your post in a PM.

HERSHEL

Longshadow Loc: Audubon, PA, United States

rook2c4 wrote:

The delivery day is not "supposed to be", but "estimated". Read the fine print!
Weather, traffic, truck availability - any number of things can postpone delivery.
I find a little patience makes life much more enjoyable.

I sent three packages the same day, at the same time, from the same post office.
They were going to the same place.
Two arrived on the "expected delivery day", the third took another week.
Go figure...

Bill_de Loc: US

Hershel wrote:

I'm sorry for the inconveniance you are experiencing with this purchase. As our offices are now closed for the day, there is not much that can be done. I therefore urge you to send an email directly to Henry Posner our Director of Corporate Communications at henryp@bhphoto.com, describe the issue in detail and please make sure to include the Order Number which we require in order to investigate this.

I will copy this reply to your post in a PM.

HERSHEL

Nice to see you jumping in after hours Hershel!

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repleo Loc: Boston

cmc4214 wrote:

Finally decided to buy a new D750 from B&H, or... (show quote)

Amazon has a check-out option for delivery to an Amazon 'locker'. The lockers are typically at 7/11's; Whole Foods; etc. You get an email with a key code as soon as the delivery guy puts the package in the locker.
Not much help to you now, but something to keep in mind if you find delivery to your home unreliable. Also great if you don't want your better half to know what you have been spending your money on!!!

Longshadow Loc: Audubon, PA, United States

Bill_de wrote:

Nice to see you jumping in after hours Hershel!

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