jerryc41 wrote:
This is a follow-up.
I realized I was probably taking a chance when I ordered a $51.00 bike from a company in China with an office in FL. The bike never arrived, but they sent a UPS tracking number indicating it was delivered. UPS confirmed the delivery - for a package from Amazon to a different person at a different address.
When I complained to PayPal, they used the UPS confirmation to deny my claim. Through the PayPal online forum, I learned that this is a common practice with this company - Coverou. I wrote a letter (actual paper) to PP explaining the situation, and I included the UPS tracking info, similar incidents mentioned on their forum, and all the other materials I had accumulated. I sent copies to UPS and my credit card bank.
After a couple of weeks, I received an email from PP saying they had re-opened my case. Then I got another email saying they were giving me a refund.
The amount of money wasn't huge, but I was glad to have it refunded. I'm sure it was PP that took the loss, not Coverou, but I'm glad the system worked the way it was supposed to work.
This is a follow-up. br br I realized I was proba... (
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Yes it is and I got bitten 3 times earlier this year with the same excuses from them. I am considering legal action against them because credit card purchases are supposed to be insured....right? Apparently No Longer as China has shown it's true colors lately. Looking for a Law Firm & Joint Action Afiliation....message me.