Linda From Maine wrote:
It's a beautiful image! The issue you are experiencing is related to aspect ratio. Unless you have a special frame you want to use, the full image will print as 12x18 and 24x36 (as well as 8x12).
You can also add virtual "canvas" to the sides so the result will fit 11x14. Here's one way:
https://www.uglyhedgehog.com/t-552404-1.html
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Thanks; link was informative.