I went through the same nonsense this week with KEH. Got a quote of $1496 for a camera and a couple of lenses. so I sent them in. I just heard from them yesterday, 3/26, 16 days later, with a new quote of $1346 which got me so aggrevated that I called them. I told them that their offer of $1496 was fair and the the new $1346 quote was unacceptable because my equipment was pristine. I said If you can't do better, send it back at your expense. The agent said they would give it a second look and get back to me by end of day. The new quote is $1471, so I accepted. The firs go-round was a dance to see how cheap they could get my stuff for. It paid to complain to get them to come around and be fair about the transaction.