Posts for: HelenOster
Mar 17, 2019 16:32:59 #
jdubu wrote:
Careful, both also sell gray market cameras and lenses. Usually differentiated in the small print and sometimes a different warranty.
Adorama has NEVER sold grey market cameras. And right now, the only grey market lens I see in the inventory is from the used department!
Feb 6, 2019 02:14:22 #
DaveyDitzer wrote:
Let me close out the Adorama "shout out" thread. I contacted them and they agreed to send the replacement lens at the current price ($200 more) and then credit my credit card with $200. They did just that and I received the credit notification minutes ago. Still a great company and still great customer service. Thank you Adorama!
Thanks so much for updating the thread!
Feb 3, 2019 15:44:27 #
Vince68 wrote:
Can't beat customer service like this. 
Thanks so much!
Feb 3, 2019 08:52:03 #
DaveyDitzer wrote:
Hafta give credit where credit is due. Had a problem with my Nikon 200-500 not focusing at infinity. After sending pix to Nikon, they agreed. Adorama took it back for a refund after I had it for more than 2 months. Can't complain about that. Thanks Adorama!
Glad to see that CS resolved the issue promptly - please accept my apologies that you werte sent a refund rather than a replacement.
If you would like further assistance with this, you are most welcome to email me directly: Helen@adorama.com
Jan 2, 2019 10:06:44 #
Wow!!!
What a wonderful start to the New Year. Thank you all so, so much for your great feedback. :) :) <3
I'm just heading into my 12th year with Adorama, and hope I'll be around to add additional support on UHH - and other forums across the 'net - for many years to come.
Always only an email away: Helen@adorama.com
What a wonderful start to the New Year. Thank you all so, so much for your great feedback. :) :) <3
I'm just heading into my 12th year with Adorama, and hope I'll be around to add additional support on UHH - and other forums across the 'net - for many years to come.
Always only an email away: Helen@adorama.com
Dec 30, 2018 10:12:18 #
Bokehen wrote:
As a follow up to my shipping charges comment abov... (show quote)
I'm sorry to read that this has been your experience.
To avoid hijacking this thread any further, I invite you to email me: Helen@adorama.com with more details, and I will do my best to address the outstanding issues.
Dec 30, 2018 00:04:12 #
frankraney wrote:
.......Adorama sells mostly through amazon and ebay, and charges shipping.......
That is incorrect....Adorama Camera sells mostly through www.adorama.com, and charges shipping on USED items.
Adorama VIP members get free shipping on most items (plus extended 60 day returns AND free extended warranties) - and it costs less than Amazon Prime.
Shoprunner members also get free shipping from Adorama.
Dec 29, 2018 18:08:34 #
nadelewitz wrote:
Well, Adorama, I think you are an excellent dealer all around. So is B&H and the numerous others recommended on UHH. Too bad some folks take offense at nothing and try to trash you all for no reason!
Thank you!
Dec 29, 2018 17:54:22 #
nadelewitz wrote:
At UsedPhotoPro the warranty is clearly stated, whatever it is. I would think Adorama and any reputable dealer does the same.
Why would you expect one dealer to have exactly the same pricing on identical items as another dealer?
The buyer ought to be able to add the shipping to the offered price to get the total, and compare it to another seller's price with "free shipping". This isn't a difficult concept.
Why would you expect one dealer to have exactly the same pricing on identical items as another dealer?
The buyer ought to be able to add the shipping to the offered price to get the total, and compare it to another seller's price with "free shipping". This isn't a difficult concept.
I do not expect one dealer to have exactly the same price on identical terms as another dealer.
My queries were in relation to the statement that ‘X’ dealer offers ‘free’ shipping on used gear. Ergo Adorama should do likewise....
In this case, raised by the OP, she had ample opportunity to add the shipping price to the price of the lens and compare that total -PLUS the inclusion of a FREE 6-month warranty - with whosoever else she chose.
The OP is also most welcome to return the lens to us if on reflection she is aggrieved by the shipping cost.
Dec 29, 2018 17:01:43 #
OregonCoaster wrote:
Bought a reconditioned Wacom tablet via Amazon (no prime) from Adorama. Ordered it Christmas Day. Paid extra for expedited shipping. According to tracking it has been at the UPS facility in Portland, OR (logged in 12/27 at 7:05 pm) for almost two days.
Sez it will arrive Wednesday.
Sez it will arrive Wednesday.
Please email me with your order number Helen@adorama.com, so I can follow up.
Dec 29, 2018 17:00:34 #
nadelewitz wrote:
They do warranties on used. Don't know what "identical unit pricing" means?
Check them out yourself.
Check them out yourself.
It means - are the warranties for 6 months? - And, if the OP had bought an identical lens from that retailer, would it have cost exactly the same as the one she purchased from Adorama (or possibly more, to allow for the shipping costs?)
Dec 29, 2018 15:06:04 #
nadelewitz wrote:
UsedPhotoPro (Roberts Camera) sells lots of used equipment with free shipping. But not everything.
And a 6 month warranty? And identical unit pricing?
Dec 29, 2018 14:34:34 #
Bullfrog Bill wrote:
I use B&H and seem to always get free shipping.
For used items?
Dec 29, 2018 14:32:21 #
thephotoman wrote:
Mariyng, why not call Adorama and discuss it with them? Perhaps the customer service representative will help you out. A second call can not hurt.
Marilyn posted on our Facebook page and I invited her to contact me. I explained by email why there is a charge (see above)
If a customer has a long and extensive purchasing history with us, or they are purchasing a used item together with new items, or the purchase is for eg a used Canon ME20F-SH, I'd chase up a shipping refund immediately!
Dec 29, 2018 14:20:01 #
Marilyng wrote:
Well I guess I will go back to eBay where they give free shipping.I purchased almost all my gear from Adorama but I think I will go elseware after this!
Do all eBay sellers also give you a 6-month warranty (including a 30-day no-questions-asked returns period) as Adorama did with the item you purchased from us?