Reuss Griffiths wrote:
Amazon products, delivery, discounts, perceived value have all been discussed on this venue. I recently had an experience with Amazon that I would rate several thumbs up. It was a twofer involving 2 products so this post runs somewhat long. I was surprised by the outcome.
About 3 weeks ago, I bought some Crystal Light Peach Mango drink mix, 12 boxes - $39, from Amazon because it's difficult to get in stores. I didn't need it at the time so I put in my pantry.
Earlier this week I bought a 62 mm lens cap for my camera. It was to be delivered yesterday. Late in the day I checked my email and received one from Amazon saying it had been delivered with a picture of it on my doorstep. I opened the door to see, but there was no package there. Only conclusion I can draw is somebody stole it. Only satisfaction was that it only cost me $7 and whoever stole it got something that totally worthless to them. I decided I would wait til this morning to call Amazon.
When I got up I wanted to make some of the peach mango drink so I got the package out of my pantry and discovered that it was peach drink (no mango). To me, that's the same as buying a Reese's Peanut Butter cup and only getting a gob of peanut butter. So when I called Amazon, I had two issues.
I called and spoke to their automated system and after answering a few questions, was able to speak to a representative. When I related that I had received the lens cap and somebody stole it, I wondered how Amazon would treat it. To my surprise, she told me that they would replace it and was it OK if it arrived by Tuesday. I then brought up the issue of the drink mix. I said they sent me the wrong mix. She checked their records and agreed that they sent the wrong mix and would send me another one ASAP. I asked if I should return the wrong mix and she said no, keep it, donate it or give it to someone else. Both problems solved in about 6-7 minutes with a better resolution than I had expected. I made a point of telling her how impressed I was with both her and Amazon. I asked for her name so I could include it in the follow up survey that Amazon uses to improve their service.
When dealing with other companies, it can be quite a challenge and take multiple calls and a lot of wasted time just to get to speak to a real person and uncertain outcome. I think Amazon provides products and services that are well-worth the price of Prime.
Amazon products, delivery, discounts, perceived va... (
show quote)
Re: “ I opened the door to see, but there was no package there. Only conclusion I can draw is somebody stole it. Only satisfaction was that it only cost me $7 and whoever stole it got something that totally worthless to them. I decided I would wait til this morning to call Amazon.” — Was it windy that day? Did you check your shrubs?