I won't go into a listing of all the ills of the USPS without also giving praise and pointing to blame. Every country has a national postal service. Our USPS is caught between politicians who want to abolish it so private companies can take over this potentially lucrative business and the people who want delivery of their checks, medicine, etc. as well as packages in a timely fashion.

I use the USPS for my business. UPS leaves packages at the door, garage door or on the floor of an apartment building - no place for something valuable! Can't use them. FedEx earned a reputation for the speed and quality of service, but at a price. My customers are expecting 'free shipping'. I"m happy to compete in a "level playing field" where all the players have an equal chance. Some would call this "the American Dream" of, for example starting your small business and earning a living. I can't compete with deep discounts given to a walmart, amazon or overseas small sellers who can ship something for $0.99 selling price with "free shipping" (from China!!!). This must change! For the benefit of all Americans.

Everything is 'broken' now, or is actively being broken (without being political) - water pollution, air pollution, 5+ million C***d cases and rising, stealing from Medicare/Social Security trust fund to give some relief to the unemployed while also trying to eliminate healthcare coverage for pre-existing health conditions (like C****-**!!!). We need the USPS 'fixed'. They should not be giving our money to third party companies for printing postage labels at home or a small business. They should not give massive discounts for volume shippers while smaller American businesses must pay 'retail' prices for basic services. They deserve to either be supported by the Federal Government as a vital part of our country's infrastructure OR be set completely free from the government to run their business as a business without the congressional 'fiddling' with anything to do with the business of the USPS.

Until then, the USPS is slowing down, overtime is being eliminated, more things are getting 'lost' in the mail, the Delivery Signature service is being forgotten, workers are demoralized and retail customers and small businesses are paying for the large shippers and small international sellers.

The update process worked when the software was supported, something that hasn't been true since Dec 2014. There was no 'they' involved. The software on your PC executed as designed. The internet-based software that would have responded to that update request in 2014 has been disabled for that operation.

I suggested 'chat'. You can type back n forth. I've had success in this support option. It will help that you have the license key in your profile. Just explain what happened: you installed to a new computer from your licensed CD. The software prompted to perform an update but the download failed. You're 'chatting' to request for a link to manually download that update file. See what happens.