Extremely unhappy with FedEX and B&H (Page 8): The problem is with the carrier, not B&H. Once it is in the carrier's hands, B&H, or any business has no control over what happens to...

Kozan Loc: Trenton Tennessee

cmc4214 wrote:

Finally decided to buy a new D750 from B&H, or... (show quote)

The problem is with the carrier, not B&H. Once it is in the carrier's hands, B&H, or any business has no control over what happens to your package. You will have to file a claim with FedEx.

Richard Spencer Loc: Evansville, Indiana

I have had almost nothing but problems with UPS and try to prevent anything being shipped by them. They either never deliver my package or leave it at the wrong apartment or take it to the US Post Office to have them deliver it the next day. When I tried to file a claim the first time I was told that I don't have a claim because I am not the one who paid the shipping charges and the shipper doesn't have a claim because the package was picked up from him okay. Never had any problem with FedEx.

olemikey Loc: 6 mile creek, Spacecoast Florida

I've had a couple mix-ups with smaller items from B&H and Adorama (items were in the $25 and under category, slightly used Nikon batteries, a used David Busch book, a used Vello trigger and such) over the last 2-3 years. When I contacted them for RMA, I was told to keep each item as their gift, and they either replaced it with similar or refunded my money. I have no reason to go elsewhere, although I do buy from all of the "UHH recognized biggies" of either new or used gear. I've never spent large $$ at either place, but I do buy small items fairly often. And the stuff always arrives promptly.

DanielB Loc: San Diego, Ca

Amazon does.

Longshadow wrote:

Why are you upset with B&H?

Why would B&H be responsible for shipping anomalies?
Is it because they would not credit your account until they received the returned merchandise?
(I don't know of any store that would.)

olemikey Loc: 6 mile creek, Spacecoast Florida

Richard Spencer wrote:

I have had almost nothing but problems with UPS and try to prevent anything being shipped by them. They either never deliver my package or leave it at the wrong apartment or take it to the US Post Office to have them deliver it the next day. When I tried to file a claim the first time I was told that I don't have a claim because I am not the one who paid the shipping charges and the shipper doesn't have a claim because the package was picked up from him okay. Never had any problem with FedEx.

The hand off is an agreement between the big 3, to improve cost effective deliveries (and keep them all from going broke or making delivery costs astronomical) they work together, both in the shipping hubs and in the local routes. Logistics is a huge, complicated and costly process. We are lucky in the US to have a system that works pretty well, just like tap water and electricity. Yes there can be local issues.

henryp Loc: New York, NY

PhotoNat wrote:

I just recently had a couple little "issues&q... (show quote)

It is possible to code a delivery to ask for a signature and it is possible to code a delivery requiring a signature. In the former instance, the driver has leeway and may deliver without a signature if he or she deems it safe to do so. In the latter, the driver is constrained and should obtain a signature no matter how "safe" the neighborhood seems.

Ultimately it is up to the delivery driver whether or not a signature is required. Once the package leaves our warehouse we have no control over the driver.

PS I cannot say that every sales and customer service employee on the phones was born in the USA, but I can say with certainty they all work in our Manhattan office.

markngolf Loc: Bridgewater, NJ

Perhaps a little patience and trust that B & H will make it right. It's only Tuesday! You must have had confidence in B & H when ordering the 750. Give them a chance to investigate and satisfy you as a valued customer. I have never found them lacking in customer service & support. I'd contact my credit card company and register a dispute.
Mark

cmc4214 wrote:

Finally decided to buy a new D750 from B&H, or... (show quote)

henryp Loc: New York, NY

Bobby123 wrote:

I agree with cmc4214. I have spoken to people at B&H about the deterioration in their delivery service and they tell me that a couple of years ago at Christmas, UPS, their previous shipper, was unable to deliver everything on time. My memory is that all the delivery services were having the same trouble because online shopping had ramped up suddenly enough to catch them unprepared. B&H switched to FedEx as a result.

https://www.wsj.com/articles/ups-overwhelmed-by-online-orders-warns-of-some-delivery-delays-1512496479
and
https://www.bloomberg.com/news/articles/2017-12-05/ups-warns-of-temporary-delays-as-cyber-monday-overwhelms-network
and
http://www.mercurynews.com/2017/12/05/heavy-volume-of-shipments-causes-delivery-delays-for-ups/
and
https://www.reuters.com/article/us-ups-delays/ups-sees-some-delivery-delays-after-surge-in-online-holiday-orders-idUSKBN1DZ38S
and
https://amp.businessinsider.com/shipping-delays-threaten-to-ruin-christmas-2017-12
and
https://www.cbsnews.com/news/ups-says-to-expect-delays-on-those-holiday-deliveries/
and
https://www.washingtonpost.com/news/business/wp/2017/12/12/ups-and-others-warn-that-holiday-deliveries-are-already-falling-behind/

WayneL Loc: Baltimore Md

MtManMD wrote:

I went through something similar last year with a Fed Ex delivery from Dell. You can call the Fed Ex customer service. You will speak to a foreigner who will give you the runaround. In my case it was two weeks of “driver came but no one was home” BS. Finally via escalation to Dell 3 times, got the order cancelled and a refund. If I find an order is shipping via Fed Ex now, I’ll cancel it. Never have a problem with UPS.

Fed Ex is the reason I don't buy from B&H anymore and I've bought a lot on the past.

Linda Staehler Loc: Denver, CO

pesfls wrote:

I had a similar problem with bbq parts. Contact your credit card company. That’s how I got my money back for items I never received. The parts company resisted but lost. Worth a try. Good luck.

I agree, contact your credit card company, they can help you with this situation!

GrannyAnnie

I am so sorry you are facing the stress and uncertainty of this hassle. The very first thing I would do is contact my credit card company, explain the problem and put the charge into dispute. American Express is especially good with this. They take over and deal with the vendor so that you don't have to. Good Luck!

Architect1776 Loc: In my mind

henryp wrote:

It is possible to code a delivery to ask for a sig... (show quote)

Architect1776 Loc: In my mind

markngolf wrote:

Perhaps a little patience and trust that B & H will make it right. It's only Tuesday! You must have had confidence in B & H when ordering the 750. Give them a chance to investigate and satisfy you as a valued customer. I have never found them lacking in customer service & support. I'd contact my credit card company and register a dispute.
Mark

Architect1776 Loc: In my mind

WayneL wrote:

Fed Ex is the reason I don't buy from B&H anymore and I've bought a lot on the past.

Interesting about Fed Ex.
I have sent many items in the value department of 10s of thousands of dollars and yet to have any issue with delivery.
I agree that the problem is most likely the individual driver in your area.
Our UPS driver here was recently murdered and likely in a drug deal gone bad we suspect.

olemikey Loc: 6 mile creek, Spacecoast Florida

Shout out to Henry and to B&H. They are here for us, right here, right now, online... Can't get much better service than that. It is early in the episode, hopefully all will be resolved, painlessly (other than wait time).