Help connecting camera to computer, please.
Feb 6, 2019 01:50:10 #
lwhitlow wrote:
OK - showing my ignorance here:-) What is a PP program? I have tried to locate it on my files program and it isn't showing up there - and it did previously.
I appreciate all of the suggestions and help!!!
I appreciate all of the suggestions and help!!!
PP means post process to me. It is a program to edit your photos.
Feb 6, 2019 05:59:52 #
AK
Loc: Adelaide Hills, South Australia
Common problem for USB connection in camera to be worn and become loose and hence no connection. Buy and use card reader.
Feb 6, 2019 06:05:30 #
lwhitlow wrote:
After much help from this site - we've come to the conclusion that it is an issue with Windows 10. We have ordered a SD reader card and will be using that in the future. Until then, we will continue using my laptop to download the photos and then transfer them to the desktop to work with the photography programs that are on the desktop.
Thank you everyone for your input!!!!
Thank you everyone for your input!!!!
I ran into this type of problems with some devices. At certain time when the device is connected and the good driver isn't installed it installed a bad driver. This driver stuck with the computer and can not be get rid of (I don't know how to fix it). My only way to fix it is to format the hard drive and do an fresh install on Windows. I do understand that you wouldn't want to do this.
Now I never use any application to copy files from camera to computer. I would simply use a card reader. If you want I believe after copying the files over with a card reader the software still work for other functions as it doesn't need the driver except for connecting to the camera.
Feb 6, 2019 07:11:46 #
Feb 6, 2019 07:28:02 #
lwhitlow wrote:
I have a Canon 5D Mark III camera that I have had ... (show quote)
I am not clear on how it attaches to the Dell, but if it is USB, have you tried connecting some other USB device (printer or thumb drive) to that port? If it turns out the port is bad, do you have an alternate port?
Since it works on your laptop, and you have tried other cables, and have tried all the other things suggested (swapping cables for instance), a bad USB port is all I can think is left. Hope there is a work around. If the Dell is configured to allow adding cards you can get one that adds USB ports. It might also be a relatively inexpensive fix at a computer repair store if you are lucky.
Good luck!
Feb 6, 2019 07:46:35 #
I had a similar problem recently, it wasn't a camera, but the same symptoms, a single device that stopped being recognized. The ultimate cure for me was to use the hardware device manager to un-install the USB drivers, all of them, and then tell it to "search for hardware changes". The machine recognized the USB ports with no drivers, and installed the base drivers again. After this, and a restart, all was well again on that machine.
Feb 6, 2019 08:08:00 #
PHRubin wrote:
PP means post process to me. It is a program to edit your photos.
Thanks - that makes sense -:)
Feb 6, 2019 08:10:59 #
AK wrote:
Common problem for USB connection in camera to be worn and become loose and hence no connection. Buy and use card reader.
Thank you 😊. It works on different laptop so think we have ruled out connection cords, etc. but we are definitely going with card reader in the future. 😊
Feb 6, 2019 08:13:07 #
Feb 6, 2019 08:15:42 #
Feb 6, 2019 08:15:51 #
rond-photography wrote:
I am not clear on how it attaches to the Dell, but... (show quote)
Thank you- was using the connection cord that came with the camera. Will be switching to a card reader. 😊
Feb 6, 2019 08:18:07 #
Morning Star wrote:
At the risk of asking obvious, but knowing from sad experience....
Is your camera turned on?
Is your camera turned on?
Yes, it must be for transfer.
Feb 6, 2019 08:19:26 #
CaptainEd wrote:
I had a similar problem recently, it wasn't a camera, but the same symptoms, a single device that stopped being recognized. The ultimate cure for me was to use the hardware device manager to un-install the USB drivers, all of them, and then tell it to "search for hardware changes". The machine recognized the USB ports with no drivers, and installed the base drivers again. After this, and a restart, all was well again on that machine.
That sounds like something to try. Thank you for the suggestion. I’m a little leary messing around on the computer when I don’t know what I am doing, but think I might be able to do that without really messing something up. 😊
Feb 6, 2019 08:19:41 #
lwhitlow wrote:
This is probably not the solution since it appears you've done this many times but your camera needs to be turned off until after you connect the cord, then turned on. If it's already turned on the computer won't see it.I have a Canon 5D Mark III camera that I have had ... (show quote)
Feb 6, 2019 08:55:56 #
ecobin wrote:
Why not use an SD card reader. I’ve never connected any camera to my computer and never had an issue with my very cheap multi card reader.
Ditto....I’ve used the same card reader for years on multiple laptops, never a problem.
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