lwhitlow

I have a Canon 5D Mark III camera that I have had no problems in the past connecting to my Dell computer and downloading photos. Then all of a sudden a week ago - the computer quit recognizing the camera was attached. My EOS Utility program that downloads my photos from my camera to my computer no longer recognized my camera was connected and in my computer settings my camera was no longer recognized as being connected. I have uninstalled my EOS Utility several times - hoping this was the problem - but to no avail. I even downloaded the program from the Canon website - but it still doesn't work. Thinking it might be a driver, (I checked my shutter count on my camera with a site someone had suggested on this forum - and had to change a driver), I reinstalled a driver for the EOS Utility program from the Canon website - but that didn't work either. If anyone has any ideas or suggestions to try - please help. (And no comments about it being a Dell and not Apple either, please:-) Thank you for any suggestions. Oh yes, my camera is able to download photos using my laptop with the EOS Utility - so I don't think it is my camera??? I have also changed connecting cords and that doesn't help either.

BboH Loc: s of 2/21, Ellicott City, MD

I've had similar problem with other devices - turns out that the cable had gone bad - a new cable fixed the problem

Don, the 2nd son Loc: Crowded Florida

ecobin Loc: Paoli, PA

Why not use an SD card reader. I’ve never connected any camera to my computer and never had an issue with my very cheap multi card reader.

randave2001 Loc: Richmond

NCMtnMan Loc: N. Fork New River, Ashe Co., NC

Since you can use the program and the cable to connect to your laptop without any issues, that pretty much leaves you port on the computer as a possible. Have you tried a different port on the PC?

Brokenland

Couple of areas to check. Check the "task manager" so see if Canon utility is loading correctly. Then locate "services" as you'll need to scroll down the list and locate any reference to "device manager" "device setup" "device Install services".

This is a known issue with WIN10 as the update tends to shut all these types of connective services like Wifi, wireless, bluetooth and the device settings.

You'll need to check or uncheck these device settings with a drop down, automatic, manual or disable etc. try each setting when connecting your camera. Also, you may need to connect via a designated USB port located at the rear of the computer. As there maybe 2 different USB versions located on your system.

lwhitlow

I tried a new cable and that wasn’t it, unfortunately. The cable works with my laptop and camera.

lwhitlow

Yes, we thought of that, too. Have tried other ports, front and back - didn’t help😞. Ports work on other devices.

lwhitlow

I have never used one - may have to look into that. Thank you for the idea😊

lwhitlow

Morning Star Loc: West coast, North of the 49th N.

At the risk of asking obvious, but knowing from sad experience....
Is your camera turned on?

lwhitlow

Yep😊

lwhitlow

Thank you - we will give that a try as soon as we get a chance.

Brokenland

Follow Up:

Also, Please check to which firmware up your camera has.

https://www.usa.canon.com/internet/portal/us/home/support/product-advisories/detail/Firmware%20Notice%20EOS%205D%20Mark%20III%20Firmware%20Version%201.3.5