So upset -- need advice (Page 5): This is a known issue with this particular zoom. You can talk to management directly at Panasonic in Hapan, the answer is going to be the same.

tdekany Loc: Oregon

ggenova64 wrote:

Give me all the information, Model along with Serial No. and I will talk to a Panasonic Rep!

This is a known issue with this particular zoom. You can talk to management directly at Panasonic in Hapan, the answer is going to be the same.

BebuLamar

If I were the OP I would be more careful with my equipment but no I wouldn't buy the Square Trade warranty.

Deanie1113

Yes, it was my dear spouse who knocked into it (but yeah, you can always be more careful.) Curious though, why not the Square Trade warranty? Thank you.

BebuLamar

Deanie1113 wrote:

Yes, it was my dear spouse who knocked into it (but yeah, you can always be more careful.) Curious though, why not the Square Trade warranty? Thank you.

Not only the square trade but any after market or extended warranty. I only want the original manufacturer warranty. If I don't drop the camera the chance of the camera malfunction after 1 year warranty is very small. There is a significantly greater chance of the camera malfunction when it's new than when it's a year old. The chance increases after 5 years or so but if you buy warranty that extended past that it would be way too expensive.

Deanie1113

Gotcha. Thanks.

11bravo

billnikon wrote:

Most credit card companies do not cover accident losses.

Amex gold card covers accidental loss for (I believe) 90 days from purchase.

I just had a Panasonic FZ300 repaired under warranty and the Panasonic repair center is in Texas. Never could get the online form to work, but calling them did. Try

http://www.servicebench.com/templates/geo_americas/consumer_facing/panasonic_locator/panasonic_locator_results.jsp

tdekany Loc: Oregon

11bravo wrote:

Amex gold card covers accidental loss for (I believe) 90 days from purchase.

I just had a Panasonic FZ300 repaired under warranty and the Panasonic repair center is in Texas. Never could get the online form to work, but calling them did. Try

http://www.servicebench.com/templates/geo_americas/consumer_facing/panasonic_locator/panasonic_locator_results.jsp

Panasonic doesn’t repair this particular zoom.

henryp Loc: New York, NY

BebuLamar wrote:

Not only the square trade but any after market or extended warranty. I only want the original manufacturer warranty. If I don't drop the camera the chance of the camera malfunction after 1 year warranty is very small. There is a significantly greater chance of the camera malfunction when it's new than when it's a year old. The chance increases after 5 years or so but if you buy warranty that extended past that it would be way too expensive.

The original manufacturer's warranty covers defects of materiel or workmanship. There are "extended warranty" plans that do nothing except extend the expiration date of the original manufacturer's warranty. A good aftermarket plan like a Squaretrade "drop and spill" plan covers accidents and things like gravity and water. The OP says the camera & lens dropped onto the floor. The manufacturer's warranty won't cover any of that.

berchman Loc: South Central PA

gvarner wrote:

If you're an amateur, get a personal property policy from your insurer for your camera gear and accessories. Mine is with State Farm. Can even cover computers and printers. Covers repair or replace, no deductible, no depreciation. Very reasonable cost.

I have a State Farm floater on my photography equipment. A few months ago they changed to allow for depreciation, so you will not get back what you paid for your equipment.

Blaster34 Loc: Florida Treasure Coast

berchman wrote:

I have a State Farm floater on my photography equipment. A few months ago they changed to allow for depreciation, so you will not get back what you paid for your equipment.

True, any insurance policy unless it specifically says 'total Replacement' will most always account for depreciation....not to mention the premiums will be slightly higher. Either way still better than nothing the OP is probably going to get

toxdoc42

Nikon warrantees all of its equipment for 5 years.

toxdoc42

I have USAA, a listed item is covered for replacement, no depreciation involved.

Blaster34 Loc: Florida Treasure Coast

toxdoc42 wrote:

I have USAA, a listed item is covered for replacement, no depreciation involved.

Ditto...

suntouched Loc: Sierra Vista AZ

tdekany wrote:

This is a known issue with this particular zoom. You can talk to management directly at Panasonic in Hapan, the answer is going to be the same.

I certainly found this to be true!!

burkphoto Loc: High Point, NC

Deanie1113 wrote:

I purchased a Panasonic Leica 100-400 mm lens and ... (show quote)

Call Panasonic at the number I listed below. Explain what happened and ask what your options are. At least you'll get a straight answer.

Jamie Ramirez
Manager, Panasonic Factory Service Center
4900 George McVay Drive, Ste. B, Door 12
McAllen, TX 78503
E: jamie.ramirez@us.panasonic.com
O: 956-683-2905
F: 956-668-8055