I have to pay Nikon to get an answer to a problem
Nov 2, 2023 20:06:59 #
grandpaw wrote:
I have been shooting Nikon cameras since 1971 and have a question about my Nikon Z6ii camera and have been informed that I have to pay a fee to get an answer or any help. This is utterly ridiculous, un acceptable, and SORRY CUSTOMER SUPPORT!!!!! Very disappointed in Nikon.
We Shoot Both Canon & Nikon, I am also a member of CPS, they have a free level and several paid levels.
Service has been more than excellent. Nikon has NPS which is free IF you meet all their qualifications, Last I looked one of them required submitting advertising tear sheets from advertising Jobs. If You do, their service is excellent, if you don't you have to have a dealer send the camera in for you and in our experience service was pretty good but VERY slow --weeks without the camera or lens, and there was no way to contact anyone. This was about 4 years ago, things may have changed, but while Nikon was closing many service centers Canon was adding them.
So your experience is awful, but not entirely unexpected. I do not know what Nikon's current policy is, but perhaps you could ask your dealer because you are a long time customer, you own one of their latest cameras, it seems awfully harsh to have to pay to speak to someone
Good Luck
Nov 2, 2023 23:55:11 #
Hello "grandpaw" why not let Mr. CHG_CANNON help you. This is the man with the orange shirt, wharing his glasses above his head. I have been reading his quotes for years and he is very smart and knows a tremendous amount about photograpgy, and he just might know the answer to your question about your Nikon camera. What's to loose,
get an answer by by-passing Nikon and saving a bundle. i sometimes have the same issue with Dell computers.
get an answer by by-passing Nikon and saving a bundle. i sometimes have the same issue with Dell computers.
Nov 2, 2023 23:58:45 #
Nov 3, 2023 00:07:31 #
grandpaw wrote:
I just want to mention that I had already in the p... (show quote)
This scenario doesn't make sense unless you had asked to send the camera to them and have them physically disable the toggle switch. You keep trying to put a square peg into a round hole. The Z6 and Z6II do not have the function you desire and they likely won't as they are now ageing tech. Unfortunately, wishing will not make it so. Your only true answer is to upgrade to a Z8 or Z9 which do allow for a locked focus point. Or wait for a Z6III.
Nov 3, 2023 00:21:15 #
Nov 3, 2023 05:12:50 #
CHG_CANON wrote:
At the next Chg-Canon FanBoyz Jamboree, we're going to go through the replies in this thread one by one in detail.
You are funny too.😊🙄
Nov 3, 2023 15:07:16 #
Nov 3, 2023 15:13:00 #
Parfumeur wrote:
..
You would have a very good idea if you would read the entire post because I have explained the problem and what I found out!
Nov 3, 2023 15:14:29 #
Parfumeur
Loc: Forest Hills, NY USA
Did not realize there were 11 pages. So sorry. I did try to delete the message after the 'act'.
Nov 3, 2023 15:46:07 #
When searching for tech support you can be directed away from site to a pay site pay attention to links make sure you are on a Nikon page
Nov 3, 2023 16:11:33 #
Urnst
Loc: Brownsville, Texas
CHG_CANON wrote:
Like so many of the dues-paying members of the Chg-Canon FanBoyz Club, when you get that ex-small hat in the mail, you'll know the feeling.
Nov 3, 2023 16:12:41 #
Urnst
Loc: Brownsville, Texas
CHG_CANON wrote:
Next time we get some Chg Canon Fan Boyz hats in-stock, we'll reach out for your shipping address. Are you going to want small or extra-small?
Nov 3, 2023 18:41:29 #
grandpaw wrote:
Just to let everyone know that I am smart enough t... (show quote)
Have you tried the company you bought the camera from. If it's B&H I would think their staff would try to help. They are the most service minded company I have ever dealt with.
Nov 3, 2023 18:54:49 #
druthven wrote:
Have you tried the company you bought the camera from. If it's B&H I would think their staff would try to help. They are the most service minded company I have ever dealt with.
Try to keep up. The situation has been resolved.
Nov 3, 2023 20:20:44 #
druthven wrote:
Have you tried the company you bought the camera from. If it's B&H I would think their staff would try to help. They are the most service minded company I have ever dealt with.
Yes I also had contacted B&H camera with the same answer. He did take my name and said he would discuss it with the Nikon rep when he comes to the store.
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