A real time grudge w/Nikon, as (mostly) a lifetime user - bodies and a stable of lenses.
Upgraded to Nikon digital mostly due to the on hand accompanying equipment with the full frame format. Started with an N90s film and worked up with digitals until what I am currently using, the D700.

I sent in a lens to be repaired. They require a cc to temporarily charge for the amount quoted. Fair enough. I agreed. As circumstances changed I requested the repair charge to be on another cc. Not a problem they said, and the other card would be discontinued in their system. Great.

They then charged the changed cc the same amount w/o deleting the original (pre repair amount) on the first card. This put me in a pickle, over this last St. Valentines holiday, and hamstrung me for a date with my wife, as they now had 2 cards charged with the same amount. Apparently they charge the card up front, delete it within a week, and then charge the agreed-to amount upon the confirmation of repair order.

On a 3rd and 4th call they assured me that the charge was only temporary, and that it would come off by the weekend. By early the next week it was off - after being on for close to a week - leaving me in a hard spot over the holiday weekend as they had use of my money without deleting the charge on either card.

No apologies, said the other card couldn't be deleted from their system as previously guaranteed. My question to them; with all of their IT guys, there wasn't one capable, smart enough or with the training of highlighting an entry and hitting delete??? They had said upfront they could, and would be doing so. They didn't state that they were going to charge the new account, slated for the repairs, the upfront charge as well as the charge on the original card. At the same time.

When it came time to agree to the repair, at the same cost they originally quoted, I asked them, how am I guaranteed that both cards won't be used, or even just the original one used, that I couldn't have any additional charge on it? I was told by a 'higher up' that there was no guarantee.

So without any guarantee that both cards wouldn't be accessed, Per the CS rep I spoke with, I refused the repair and had the lens returned. I have lost faith in what I thought was a professional outfit. Yet considering that photography is only 1 of many ventures for Nikon, it apparently isn't high on customer satisfaction, protection, or good business policies.

This leaves me with an extremely sour taste for Nikon. They had use of 2 charges for the same lens on their books to account for their profit, while I was both furious and very disappointed with Nikon repair service and left w/o use of the cards in question for my needs.

When I eventually change to mirrorless, I will be looking at other manufactures' products. I have many Pentax and Minolta lenses from film days.

On a positive note, with Lowe's firing their IT dep't. and moving it to India, Nikon can find someone there that is smart enough to highlight an entry and hit 'delete'.

Maybe they have someone in Nikon that's smart enough to look. It's a big world, certainly there is someone.......

I would like to say that I tried Nikon again at 1-800-645-6687 and got customer service at Nikon and there was no charge and the lady worked with me for 45 minutes on the phone and the conclusion was that there is no way to lock the focus point where you want it or disable the toggle switch. The number I called this morning that wanted to charge me said they were Nikon but evidently wasn't the actual Nikon people. There is about twenty things that you can program the center of the toggle to do and it would be nice if they would add a lock the focus option to the list.

Just to let everyone know that I am smart enough to ask here I have already ask in the past and nobody had the answer so I thought I would give Nikon a try. I have ask here and done a lot of research with no results but I will ask again for those that think I wasn't smart enough to ask here first.

I have a Nikon Z6ii and as far as I can determine there is no way to lock the location of the focus point and I find it very annoying and causing me problems. Before I start getting the same answers that I got last time, I know that I can press the toggle button down and make the focus point go back to the center. I shouldn't have to do that constantly every time I pick up my camera. I use back button focus on all of my cameras and the toggle button is right under th BBF button and it gets pressed every time I pick up my camera and place my thumb on the BBF button which in turn touches the toggle button and it moves my focus point. Last time when I ask here I got all kind of remarks about it not bothering other members or how to double press the toggle to get the focus point back to center. If you have this camera and it doesn't bother you I am happy for you but it is annoying to me. I am not an English scholar so please do not take the time to make remarks about how I wrote or punctuated my post. If you do have helpful information I would very much appreciate it. Thanks for taking the time to read this and respond.

I can lock my focus on any of my DSLR nikons with a lever on the back of the camera. It seems to me this could be fixed with a software update.