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Canon lens not repairable
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Dec 9, 2021 09:39:20   #
JBRIII
 
olemikey wrote:
Did they say what was actually wrong with it (what part or assy)? My lens repair efforts have often been stymied by the same part failing on many examples of a particular lens, so it would be good to know and to communicate that.


I remember a story long ago, about a man with a broken stove sensor, sensor cost almost as much as stove. Over months he noticed others ar curbside, so he checked for the sensor, everyone had same broken sensor. Sensors or moving parts most likely thing to go on most things not subject to corrosion.

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Dec 9, 2021 09:56:14   #
olemikey Loc: 6 mile creek, Spacecoast Florida
 
JBRIII wrote:
I remember a story long ago, about a man with a broken stove sensor, sensor cost almost as much as stove. Over months he noticed others ar curbside, so he checked for the sensor, everyone had same broken sensor. Sensors or moving parts most likely thing to go on most things not subject to corrosion.


Yep, in general, seems to be one or two parts in any "string of failures" with electronics, lens/cameras and other devices.

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Dec 9, 2021 10:13:55   #
jerryc41 Loc: Catskill Mts of NY
 
GeorgeK wrote:
I have an EFS 15-85 mm lens that I am not able to get repaired. My local camera shop shipped it to Canon and was told parts were no longer available. They sent it to a local person they use and were told the same thing. Apparently, the problem is with the aperture as the image through the viewfinder is dark and the camera returns an “Err 01” message.

I believe this was a kit lens that came with the camera, 7D II, so it may have not been expensive when new.

I am looking for suggestions what to do with this lens short of using it as landfill. Would any parts be salvageable or useful to anyone? I am happy to donate it to any worthy cause. At the same time I am looking for suggestions for a replacement. I use it primarily for family events and walking about exploring.

Appreciate any thoughts.
I have an EFS 15-85 mm lens that I am not able to ... (show quote)


Put it on eBay "For Parts."

https://www.ebay.com/sch/i.html?_from=R40&_nkw=canon+EFS+15-85&_sacat=0&rt=nc&LH_ItemCondition=7000

Sold: https://www.ebay.com/sch/i.html?_from=R40&_nkw=canon+EFS+15-85&_sacat=0&LH_ItemCondition=7000&rt=nc&LH_Sold=1&LH_Complete=1

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Dec 9, 2021 11:39:26   #
gsmith051 Loc: Fairfield Glade, TN
 
IDguy wrote:
Paperweight?


My thoughts exactly!

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Dec 9, 2021 13:19:25   #
olemikey Loc: 6 mile creek, Spacecoast Florida
 
I have one glass case that is home to non-working but beautiful (cosmetically) SLR/DSLR/Superzoom and P&S bodies (and older cameras) with lenses (same condition) and several loose lenses that are simply on display (Hopefully any burgulars would grab the case and run). One Sony is displayed open no lens so viewers can see what a sensor and such looks like. It always captures attention and no one knows any different unless I tell them they don't work!! They look good mixed in with other displays of HO Trains and Slot Cars, and some RC stuff as well.

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Dec 9, 2021 13:33:22   #
limeybiker
 
Try

Rick J Riggins
Discount Camera Repair
PO Box 26261
Colorado Springs, CO 80936
719-219-6884 eve’s

Reply
Dec 9, 2021 14:06:46   #
amfoto1 Loc: San Jose, Calif. USA
 
GeorgeK wrote:
I have an EFS 15-85 mm lens that I am not able to get repaired. My local camera shop shipped it to Canon and was told parts were no longer available. They sent it to a local person they use and were told the same thing. Apparently, the problem is with the aperture as the image through the viewfinder is dark and the camera returns an “Err 01” message.

I believe this was a kit lens that came with the camera, 7D II, so it may have not been expensive when new.

I am looking for suggestions what to do with this lens short of using it as landfill. Would any parts be salvageable or useful to anyone? I am happy to donate it to any worthy cause. At the same time I am looking for suggestions for a replacement. I use it primarily for family events and walking about exploring.

Appreciate any thoughts.
I have an EFS 15-85 mm lens that I am not able to ... (show quote)


No, the EF-S 15-85mm f/3.5-5.6 IS USM definitely WAS NOT a kit lens sold with any camera. Not even with the 7D Mark II (that could be bought in kit with either EF-S 18-55mm f/3.5-5.6 IS STM or EF-S 18-135m f/3.5-5.6 IS USM).

In fact, it's a rather expensive upgrade only sold separately. It's currently selling brand new for $800, plus the separately sold lens hood.

The EF-S 15-85mm is one of two PREMIUM standard zooms for their APS-C DSLRs. The other is the EF-S 17-55mm f/2.8 IS USM, which normally costs even more but is currently on sale with a hefty discount.

Both are among the best APS-C lenses Canon has produced. Folks who wanted the wider 15mm and greater zoom range might choose the 15-85mm as an upgrade, while people who really wanted f/2.8 and didn't mind the narrower focal length range could opt for the 17-55mm.

I cannot believe Canon can't fix it! They're STILL SELLING IT! The USA warranty version is available new from B&H and other sellers. (Same with the 17-55mm.)

It IS one of the 24 or 26 lenses Canon has said they're discontinuing, but that was only announced in April of this year. Spare parts should still be available! (Same with the EF-S 17-55mm!)

There may be some legalities involved. I think most manufacturers are required by law to provide repair support services for some period of time after an item is discontinued. I know that's the case for cars and trucks. It may be a state thing here in California, but home builders have to warrant construction for 10 years after completion (which is why many built apartments, then convert them to condos after 10 years).

I don't know if or how this applies to camera gear. But a lens that was still "in production" just 7 months ago SHOULD still be repairable!

When asked about all those lenses they were discontinuing, Canon stated:

"Canon has around 80 lens options for creators to choose from – only 22 of which are RF at this time. Over the past two years, we’ve been focused on building out our range of RF lenses to expand the creative possibilities of our R-System consumers, however our commitment to supporting our EF lens range is unwavering. It’s true, Canon has recently discontinued select EF lenses in our range, however this is a process of series optimization, not an indication of us abandoning EF lenses. Lenses that have been recently discontinued are lenses that have multiple versions available; comprise technology that’s been superseded by other available options; or, are low volume lenses. There are still many options for creators to choose from in our EF range, while our RF range continues to expand." https://petapixel.com/2021/04/22/canon-clarifies-discontinuing-26-ef-lenses-series-optimization/

That's BS.

For example, seems like it would have made more sense to discontinue the EF 17-40mm f/4L than the EF-S 17-55mm. The latter is newer, sharper, has a better focal length range, offers a one stop larger max aperture AND has IS!

Canon also is conflating some things by saying they have 80 lens options to choose from.... 22 of which are RF, the system they're focused upon building out. That's all well and good. However, R-series cameras that use RF lenses also can use EF and EF-S lenses via an adapter.... But EF mount cameras cannot use RF lenses. They can only use EF or EF-S lenses. So, no, Canon's commitment to supporting their EF lens range is definitely not "unwavering". In fact, they're really pushing people toward buying R-series cameras and much more expensive RF lenses. Many of the RF lenses are innovative and excellent, but also more costly. An RF 70-200mm f/2.8 is 33% more expensive than the latest EF 70-200mm f/2.8. An RF 24-70mm f/2.8 is 26% more expensive than an EF 24-70mm f/2.8. The RF 100-500mm is 16% more expensive than the EF 100-400mm II, but at least you get an additional 100mm with that RF lense, which also is a half lb. lighter... The difference is less with some others and there's no difference with a few... the RF 600mm f/4 and EF 600mm f/4 both sell for the same $12,999. AND Canon has recently introduced a slower (f/5.6-f/8), compact, non-L RF 100-400mm that's less than 1/3 the price of an EF 100-400 II.

Canon particularly needs to continue supporting EF-S lenses... at least until they begin to offer APS-C cameras in the R-series too.

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Dec 9, 2021 14:32:39   #
jerryc41 Loc: Catskill Mts of NY
 
IDguy wrote:
Paperweight?


Or maybe remove the innards, insert a lining, and make it into a cup.

Reply
Dec 9, 2021 14:41:13   #
GeorgeK Loc: NNJ
 
amfoto1 wrote:
No, the EF-S 15-85mm f/3.5-5.6 IS USM definitely WAS NOT a kit lens sold with any camera. Not even with the 7D Mark II (that could be bought in kit with either EF-S 18-55mm f/3.5-5.6 IS STM or EF-S 18-135m f/3.5-5.6 IS USM).

In fact, it's rather expensive upgrade only sold separately. It's currently selling for $800.

The EF-S 15-85mm is one of two PREMIUM standard zooms for their APS-C DSLRs. The other premium standard zoom is the EF-S 17-55mm f/2.8 IS USM, which normally costs even more but is currently on sale with a hefty discount.

Both are among the best APS-C lenses Canon has produced. Folks who wanted the wider 15mm and greater zoom range might choose the 15-85mm as an upgrade, while people who really wanted f/2.8 and didn't mind the narrower focal length range could opt for the 17-55mm.

I cannot believe Canon can't fix it! They're STILL SELLING IT! The USA warranty version is available new from B&H and other sellers. (Same with the 17-55mm.)

It IS one of the 24 or 26 lenses Canon has said they're discontinuing, but that was only announced in April of this year. Spare parts should still be available! (Same with the EF-S 17-55mm!)

There may be some legalities involved. I think most manufacturers are required by law to provide repair support services for some period of time after an item is discontinued. I know that's the case for cars and trucks. It may be a state thing here in California, but home builders have to warrant construction for 10 years after completion (which is why many built apartments, then convert them to condos after 10 years).

I don't know if or how this applies to camera gear. But a lens that was still "in production" just 7 months ago SHOULD still be repairable!

When asked about all those lenses they were discontinuing, Canon stated:

"Canon has around 80 lens options for creators to choose from – only 22 of which are RF at this time. Over the past two years, we’ve been focused on building out our range of RF lenses to expand the creative possibilities of our R-System consumers, however our commitment to supporting our EF lens range is unwavering. It’s true, Canon has recently discontinued select EF lenses in our range, however this is a process of series optimization, not an indication of us abandoning EF lenses. Lenses that have been recently discontinued are lenses that have multiple versions available; comprise technology that’s been superseded by other available options; or, are low volume lenses. There are still many options for creators to choose from in our EF range, while our RF range continues to expand." https://petapixel.com/2021/04/22/canon-clarifies-discontinuing-26-ef-lenses-series-optimization/

That's BS.

For example, seems like it would have made more sense to discontinue the EF 17-40mm f/4L than the EF-S 17-55mm. The latter is newer, sharper, has a better focal length range, offers a one stop larger max aperture AND has IS!
No, the EF-S 15-85mm f/3.5-5.6 IS USM definitely W... (show quote)


Yes, the 15-85 mm is still listed on the Canon site but is showing as out of stock. B&H is showing one in stock, 🤷🏼‍♂️.

My local camera shop insists they were told by Canon that parts were unavailable. This business has been around a long time and has an excellent reputation locally. I may just contact Canon directly. Appreciate your information.

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Dec 9, 2021 15:09:26   #
CHG_CANON Loc: the Windy City
 
Canon has been discontinuing EF / EF-S lenses in lieu of a complete corporate transition to RF mirrorless. Zero surprise everyone is reporting no parts / no support for a repair.

Reply
Dec 9, 2021 15:32:52   #
User ID
 
amfoto1 wrote:
No, the EF-S 15-85mm f/3.5-5.6 IS USM definitely WAS NOT a kit lens sold with any camera. Not even with the 7D Mark II (that could be bought in kit with either EF-S 18-55mm f/3.5-5.6 IS STM or EF-S 18-135m f/3.5-5.6 IS USM).

In fact, it's a rather expensive upgrade only sold separately. It's currently selling brand new for $800, plus the separately sold lens hood.

The EF-S 15-85mm is one of two PREMIUM standard zooms for their APS-C DSLRs. The other is the EF-S 17-55mm f/2.8 IS USM, which normally costs even more but is currently on sale with a hefty discount.

Both are among the best APS-C lenses Canon has produced. Folks who wanted the wider 15mm and greater zoom range might choose the 15-85mm as an upgrade, while people who really wanted f/2.8 and didn't mind the narrower focal length range could opt for the 17-55mm.

I cannot believe Canon can't fix it! They're STILL SELLING IT! The USA warranty version is available new from B&H and other sellers. (Same with the 17-55mm.)

It IS one of the 24 or 26 lenses Canon has said they're discontinuing, but that was only announced in April of this year. Spare parts should still be available! (Same with the EF-S 17-55mm!)

There may be some legalities involved. I think most manufacturers are required by law to provide repair support services for some period of time after an item is discontinued. I know that's the case for cars and trucks. It may be a state thing here in California, but home builders have to warrant construction for 10 years after completion (which is why many built apartments, then convert them to condos after 10 years).

I don't know if or how this applies to camera gear. But a lens that was still "in production" just 7 months ago SHOULD still be repairable!

When asked about all those lenses they were discontinuing, Canon stated:

"Canon has around 80 lens options for creators to choose from – only 22 of which are RF at this time. Over the past two years, we’ve been focused on building out our range of RF lenses to expand the creative possibilities of our R-System consumers, however our commitment to supporting our EF lens range is unwavering. It’s true, Canon has recently discontinued select EF lenses in our range, however this is a process of series optimization, not an indication of us abandoning EF lenses. Lenses that have been recently discontinued are lenses that have multiple versions available; comprise technology that’s been superseded by other available options; or, are low volume lenses. There are still many options for creators to choose from in our EF range, while our RF range continues to expand." https://petapixel.com/2021/04/22/canon-clarifies-discontinuing-26-ef-lenses-series-optimization/

That's BS.

For example, seems like it would have made more sense to discontinue the EF 17-40mm f/4L than the EF-S 17-55mm. The latter is newer, sharper, has a better focal length range, offers a one stop larger max aperture AND has IS!

Canon also is conflating some things by saying they have 80 lens options to choose from.... 22 of which are RF, the system they're focused upon building out. That's all well and good. However, R-series cameras that use RF lenses also can use EF and EF-S lenses via an adapter.... But EF mount cameras cannot use RF lenses. They can only use EF or EF-S lenses. So, no, Canon's commitment to supporting their EF lens range is definitely not "unwavering". In fact, they're really pushing people toward buying R-series cameras and much more expensive RF lenses. Many of the RF lenses are innovative and excellent, but also more costly. An RF 70-200mm f/2.8 is 33% more expensive than the latest EF 70-200mm f/2.8. An RF 24-70mm f/2.8 is 26% more expensive than an EF 24-70mm f/2.8. The RF 100-500mm is 16% more expensive than the EF 100-400mm II, but at least you get an additional 100mm with that RF lense, which also is a half lb. lighter... The difference is less with some others and there's no difference with a few... the RF 600mm f/4 and EF 600mm f/4 both sell for the same $12,999. AND Canon has recently introduced a slower (f/5.6-f/8), compact, non-L RF 100-400mm that's less than 1/3 the price of an EF 100-400 II.

Canon particularly needs to continue supporting EF-S lenses... at least until they begin to offer APS-C cameras in the R-series too.
No, the EF-S 15-85mm f/3.5-5.6 IS USM definitely W... (show quote)

All very pointless and waaaay off base, lacks familiarity with industrial practices, shows ignorance of the Canon lens line ... typical UHH unjustifiable indignation at its worst. IOW, real organic fertilizer :-(

Reply
 
 
Dec 9, 2021 15:56:17   #
GeorgeK Loc: NNJ
 
CHG_CANON wrote:
Canon has been discontinuing EF / EF-S lenses in lieu of a complete corporate transition to RF mirrorless. Zero surprise everyone is reporting no parts / no support for a repair.


Just got off the phone with Canon support. They claim the lens is still supported and parts are available. Called my local shop and they agreed to send it back at their expense. I am not optimistic, though.

Reply
Dec 9, 2021 16:20:47   #
LEWHITE7747 Loc: 33773
 
GeorgeK wrote:
I have an EFS 15-85 mm lens that I am not able to get repaired. My local camera shop shipped it to Canon and was told parts were no longer available. They sent it to a local person they use and were told the same thing. Apparently, the problem is with the aperture as the image through the viewfinder is dark and the camera returns an “Err 01” message.

I believe this was a kit lens that came with the camera, 7D II, so it may have not been expensive when new.

I am looking for suggestions what to do with this lens short of using it as landfill. Would any parts be salvageable or useful to anyone? I am happy to donate it to any worthy cause. At the same time I am looking for suggestions for a replacement. I use it primarily for family events and walking about exploring.

Appreciate any thoughts.
I have an EFS 15-85 mm lens that I am not able to ... (show quote)


It is a cheap lens--replacement Canon 18-135 STM? Great lens!

Reply
Dec 9, 2021 18:12:17   #
CHG_CANON Loc: the Windy City
 
GeorgeK wrote:
Just got off the phone with Canon support. They claim the lens is still supported and parts are available. Called my local shop and they agreed to send it back at their expense. I am not optimistic, though.


Canon has the EF-S 18-135mm f/3.5-5.6 IS USM listed as $600, although on back-order. That should be your repair investment threshold, but I'd hold it lower around $300 as you can buy these lenses used.

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Dec 9, 2021 18:41:07   #
amfoto1 Loc: San Jose, Calif. USA
 
GeorgeK wrote:
Just got off the phone with Canon support. They claim the lens is still supported and parts are available. Called my local shop and they agreed to send it back at their expense. I am not optimistic, though.


Well, hopefully the info direct from Canon is correct and your lens is still repairable.

So perhaps I wasn't pointless, very far off base, unfamiliar with industry practices, or ignorant about Canon gear.

Please let us know what happens.

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