Shipping Charges to Canon Repair Center
May 2, 2020 19:54:34 #
dasgeiss wrote:
Can you go on line and read their Warranty specs? Or do they have an 800 number you can call to get their specs? Probably best source of reliable info.
I suppose I should or maybe I'll just call customer service. Thanks.
May 2, 2020 22:00:08 #
jdubu
Loc: San Jose, CA
suntouched wrote:
I may contact customer service- wouldn't hurt. I am not familiar with Canon- didn't know they had levels of service and paid membership.
CPS is a membership for professional photographers and videographers, based on meeting a point total with your Canon equipment. You register each body, lenses, flashes, etc. and based on expense and age, each item is worth X points. When your total points make you eligible for membership, you can choose to pay for higher tier levels of service with commensurate benefits or free membership with the least benefit level. I brought it up so you might understand that free shipping both ways is not usually a given for warranty service. I take advantage of the service by rotating my bodies and lenses within 2 years for maintenance, testing and cleaning. The level I pay for gives me free shipping both ways and 2 day turnaround with loaners if needed.
Your argument about it being so new under warranty is a strong one, but you will have to push for it... don't think most companies will break standard policy unless you demand it.
May 2, 2020 22:38:21 #
jdubu wrote:
CPS is a membership for professional photographers... (show quote)
Sounds like if one is not a Professional Photographer one is just a nobody no matter how much one paid for their equipment. Nice!
May 2, 2020 22:41:04 #
suntouched wrote:
I suppose I should or maybe I'll just call customer service. Thanks.
Good luck. If the responder does not help ask to talk to his/her supervisor. I found Canon not easy to deal with but you may have (hopefully) better luck.
May 2, 2020 22:42:54 #
suntouched wrote:
Thanks for the information!
I have a CPS gold membership. Don't be discouraged with the "professional" requirement. If you have enough points from the your purchased equipment, you're in. Where this pays big dividends is out of warranty so it won't be much assistance to you presently. They have a list of perks outlined on the following page.
https://www.usa.canon.com/internet/portal/us/home/support/canon-professional-services/about-cps/gold-membership
May 3, 2020 00:28:49 #
suntouched wrote:
Question to those that have sent items under warra... (show quote)
I have a Nikon, not a Canon, but I suspect their policies are similar on shipping costs. I sent a Nikon lens, under warrenty, because the auto focus quit working. I paid for the shipping to the Nikon Warranty facility on the West Coast. I wasn't paid for the shipping cost by Nikon. Nikon repaired it under warranty and shipped it back to me at no cost. I cannot complain about the service I received, nor can I complain about the cost (maybe $30 for shipping, packaging, and insurance).
May 3, 2020 07:30:24 #
It has been years since I had to do that, but as I recall I paid the shipping to them, but they paid the return shipping.
May 3, 2020 07:38:35 #
billnikon
Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
suntouched wrote:
Question to those that have sent items under warra... (show quote)
I would call Canon. If I need a repair under warranty with Nikon, I call them and they send me a prepaid mailer to use for shipping my lens or camera in. I do not see why Canon would not do the same for their customer base. They want you happy, tell them a mailer would make you happy. I did.
May 3, 2020 07:43:48 #
May 3, 2020 08:01:21 #
May 3, 2020 08:05:57 #
This is from the warranty statement for the Canon EOS-1DX Mark III. I don't know which lens the OP has.
"It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. "
"It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. "
May 3, 2020 08:07:21 #
billnikon
Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
BebuLamar wrote:
This is from the warranty statement for the Canon EOS-1DX Mark III. I don't know which lens the OP has.
"It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. "
"It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. "
Nikon one, Canon 0.
May 3, 2020 08:45:21 #
As for Nikon service, I have paid for shipping to them on all products. They paid shipping on warranty items back to me, otherwise I paid shipping.
May 3, 2020 09:06:45 #
billnikon wrote:
Nikon one, Canon 0.
What do you mean? I sent camera and lens to Nikon for repair under warranty 3 times and I had to pay the shipping all 3 times.
May 3, 2020 09:09:26 #
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.