You are spot on! Whenever I call Comcast/Xfinity, at some point during the conversation I provide my opinion of their hideous phone robot that has yet to not pi$$ my off. I’ve had the CS rep screw up agreed service changes, but consistently quote me the wrong monthly rate. Unfortunately, where we live, Comcast and anemic Century Link are our only options. As far as Amazon is concerned, we buy our fair share and I can think of only a couple issues (packaging and billing) and Amazon made both “right” immediately. Correction, for a while they used some oddball delivery service that sucked when they were transitioning from UPS. It didn’t last long. I’m still buying.

Amazon products, delivery, discounts, perceived value have all been discussed on this venue. I recently had an experience with Amazon that I would rate several thumbs up. It was a twofer involving 2 products so this post runs somewhat long. I was surprised by the outcome.

About 3 weeks ago, I bought some Crystal Light Peach Mango drink mix, 12 boxes - $39, from Amazon because it's difficult to get in stores. I didn't need it at the time so I put in my pantry.

Earlier this week I bought a 62 mm lens cap for my camera. It was to be delivered yesterday. Late in the day I checked my email and received one from Amazon saying it had been delivered with a picture of it on my doorstep. I opened the door to see, but there was no package there. Only conclusion I can draw is somebody stole it. Only satisfaction was that it only cost me $7 and whoever stole it got something that totally worthless to them. I decided I would wait til this morning to call Amazon.

When I got up I wanted to make some of the peach mango drink so I got the package out of my pantry and discovered that it was peach drink (no mango). To me, that's the same as buying a Reese's Peanut Butter cup and only getting a gob of peanut butter. So when I called Amazon, I had two issues.

I called and spoke to their automated system and after answering a few questions, was able to speak to a representative. When I related that I had received the lens cap and somebody stole it, I wondered how Amazon would treat it. To my surprise, she told me that they would replace it and was it OK if it arrived by Tuesday. I then brought up the issue of the drink mix. I said they sent me the wrong mix. She checked their records and agreed that they sent the wrong mix and would send me another one ASAP. I asked if I should return the wrong mix and she said no, keep it, donate it or give it to someone else. Both problems solved in about 6-7 minutes with a better resolution than I had expected. I made a point of telling her how impressed I was with both her and Amazon. I asked for her name so I could include it in the follow up survey that Amazon uses to improve their service.

When dealing with other companies, it can be quite a challenge and take multiple calls and a lot of wasted time just to get to speak to a real person and uncertain outcome. I think Amazon provides products and services that are well-worth the price of Prime.

And yet millions of these "oppressed vendors" choose to sell through Amazon. The bottom line is that the beneficiary of the price containment and onerous contracts is the end customer.

BTW, Walmart was the first corporation that imposed "onerous" terms on vendors. They had to supply goods at lowest prices and on tight timelines. In essence, they had to stock Walmart's shelves on demand, but did not get paid until Walmart sold the goods. So, essentially Walmart didn't have to pay for its inventory.

Amazon products, delivery, discounts, perceived value have all been discussed on this venue. I recently had an experience with Amazon that I would rate several thumbs up. It was a twofer involving 2 products so this post runs somewhat long. I was surprised by the outcome.

About 3 weeks ago, I bought some Crystal Light Peach Mango drink mix, 12 boxes - $39, from Amazon because it's difficult to get in stores. I didn't need it at the time so I put in my pantry.

Earlier this week I bought a 62 mm lens cap for my camera. It was to be delivered yesterday. Late in the day I checked my email and received one from Amazon saying it had been delivered with a picture of it on my doorstep. I opened the door to see, but there was no package there. Only conclusion I can draw is somebody stole it. Only satisfaction was that it only cost me $7 and whoever stole it got something that totally worthless to them. I decided I would wait til this morning to call Amazon.

When I got up I wanted to make some of the peach mango drink so I got the package out of my pantry and discovered that it was peach drink (no mango). To me, that's the same as buying a Reese's Peanut Butter cup and only getting a gob of peanut butter. So when I called Amazon, I had two issues.

I called and spoke to their automated system and after answering a few questions, was able to speak to a representative. When I related that I had received the lens cap and somebody stole it, I wondered how Amazon would treat it. To my surprise, she told me that they would replace it and was it OK if it arrived by Tuesday. I then brought up the issue of the drink mix. I said they sent me the wrong mix. She checked their records and agreed that they sent the wrong mix and would send me another one ASAP. I asked if I should return the wrong mix and she said no, keep it, donate it or give it to someone else. Both problems solved in about 6-7 minutes with a better resolution than I had expected. I made a point of telling her how impressed I was with both her and Amazon. I asked for her name so I could include it in the follow up survey that Amazon uses to improve their service.

When dealing with other companies, it can be quite a challenge and take multiple calls and a lot of wasted time just to get to speak to a real person and uncertain outcome. I think Amazon provides products and services that are well-worth the price of Prime.

Amazon products, delivery, discounts, perceived value have all been discussed on this venue. I recently had an experience with Amazon that I would rate several thumbs up. It was a twofer involving 2 products so this post runs somewhat long. I was surprised by the outcome.

About 3 weeks ago, I bought some Crystal Light Peach Mango drink mix, 12 boxes - $39, from Amazon because it's difficult to get in stores. I didn't need it at the time so I put in my pantry.

Earlier this week I bought a 62 mm lens cap for my camera. It was to be delivered yesterday. Late in the day I checked my email and received one from Amazon saying it had been delivered with a picture of it on my doorstep. I opened the door to see, but there was no package there. Only conclusion I can draw is somebody stole it. Only satisfaction was that it only cost me $7 and whoever stole it got something that totally worthless to them. I decided I would wait til this morning to call Amazon.

When I got up I wanted to make some of the peach mango drink so I got the package out of my pantry and discovered that it was peach drink (no mango). To me, that's the same as buying a Reese's Peanut Butter cup and only getting a gob of peanut butter. So when I called Amazon, I had two issues.

I called and spoke to their automated system and after answering a few questions, was able to speak to a representative. When I related that I had received the lens cap and somebody stole it, I wondered how Amazon would treat it. To my surprise, she told me that they would replace it and was it OK if it arrived by Tuesday. I then brought up the issue of the drink mix. I said they sent me the wrong mix. She checked their records and agreed that they sent the wrong mix and would send me another one ASAP. I asked if I should return the wrong mix and she said no, keep it, donate it or give it to someone else. Both problems solved in about 6-7 minutes with a better resolution than I had expected. I made a point of telling her how impressed I was with both her and Amazon. I asked for her name so I could include it in the follow up survey that Amazon uses to improve their service.

When dealing with other companies, it can be quite a challenge and take multiple calls and a lot of wasted time just to get to speak to a real person and uncertain outcome. I think Amazon provides products and services that are well-worth the price of Prime.