All of a sudden, our cable box would not turn on or connect this AM (spoiled my wife's AM routine!)
Called tech support - she suggested I return the box and pick up a new one. I did and brought the new box home. I asked the customer service person if I might have difficulty reconnecting with the new box. She said absolutely, "not". So, I connected the cables, ... and tried to boot the box. Partial luck, but could not connect to wifi for streaming. Disconnected and reconnected and tried booting the box. Could not complete the connection after multiple attempts.

OK, time to make a call to tech support. I have a list of direct call numbers, on my cell, in case of issues occurring. Connected to a tech support person. Making a very long story short, my wife & I spent 3 hours on the phone trying to resolve the issue. They were not and we were not able to connect to the Wi-Fi. Mostly, we watch Amazon Prime & Netflix at night. She watches cable in the AM. I seldom watch cable or stream until evening. If I do, it has been recorded.

I drove my wife to the eye dr. for her ongoing retina shots, dropped her off and came back to our home. I decided to "play" with the cable box and attempt connecting to the Wi-Fi. I held the on/off button to force a reboot. It went through a series of steps and in about 5 minutes I was connected to cable and the Wi-Fi. The tech support person had tried rebooting at least 20 times. Spooks!@!!! Jerry knows of "spooks".

Issue solved - cancelled the technician assigned to "fix the problem" for tomorrow.
I restored my "hero" image. At least my wife thinks so.
All's well that ends well!! Onto the last few episodes of season 5 of "The Crown" tonight. We've been re-watching the entire series the past few weeks.

Having TV issues?? I'm now a tech support person. Ask my wife!
Mark