markngolf Loc: Bridgewater, NJ

All of a sudden, our cable box would not turn on or connect this AM (spoiled my wife's AM routine!)
Called tech support - she suggested I return the box and pick up a new one. I did and brought the new box home. I asked the customer service person if I might have difficulty reconnecting with the new box. She said absolutely, "not". So, I connected the cables, ... and tried to boot the box. Partial luck, but could not connect to wifi for streaming. Disconnected and reconnected and tried booting the box. Could not complete the connection after multiple attempts.

OK, time to make a call to tech support. I have a list of direct call numbers, on my cell, in case of issues occurring. Connected to a tech support person. Making a very long story short, my wife & I spent 3 hours on the phone trying to resolve the issue. They were not and we were not able to connect to the Wi-Fi. Mostly, we watch Amazon Prime & Netflix at night. She watches cable in the AM. I seldom watch cable or stream until evening. If I do, it has been recorded.

I drove my wife to the eye dr. for her ongoing retina shots, dropped her off and came back to our home. I decided to "play" with the cable box and attempt connecting to the Wi-Fi. I held the on/off button to force a reboot. It went through a series of steps and in about 5 minutes I was connected to cable and the Wi-Fi. The tech support person had tried rebooting at least 20 times. Spooks!@!!! Jerry knows of "spooks".

Issue solved - cancelled the technician assigned to "fix the problem" for tomorrow.
I restored my "hero" image. At least my wife thinks so.
All's well that ends well!! Onto the last few episodes of season 5 of "The Crown" tonight. We've been re-watching the entire series the past few weeks.

Having TV issues?? I'm now a tech support person. Ask my wife!
Mark

radiomantom Loc: Plymouth Indiana

Dealing with anything in the age of electronics can become nerve-racking at times. Dealt with it for 44 yrs. on the job and 18 yrs. later still doing it primarily now with the same issue you were having.

bikinkawboy Loc: north central Missouri

So often computer issues can be solved by turning it off and then on again. I wonder if you could fix your marriage by getting divorced and then remarried?

Longshadow Loc: Audubon, PA, United States

Electronics are fantastic until they no longer work.

Then they're a fantastic pain in the butt.....

SuperflyTNT Loc: Manassas VA

A simple divorce was all it took. No need to remarry! 😜🤪

UTMike Loc: South Jordan, UT

Savor the moment, Mark, that "hero" status with the wife does not last long.

Longshadow Loc: Audubon, PA, United States

markngolf Loc: Bridgewater, NJ

Yes, it does! But two different women. I’m still loving friends with former wife of 18 years.
Mark😜👏

bikinkawboy Loc: north central Missouri

My grandfather warned my dad and my dad warned me about being too “handy” at fixing stuff. At first the wife is impressed but before long she expects you to be able to fix anything and everything. Then comes the day when something comes along that you are unable to fix and the wife figures you won’t fix it because you’re being an a-hole.

Grandpa and dad were absolutely correct.

mr spock Loc: Fairfield CT

Congrats on your newfound technical ability
"The Crown" is certainly worth a re-watch or two

SteveR Loc: Michigan

Mark, you may have missed the kick your wife gave the thing while your head was turned.

SteveR Loc: Michigan

Mark, you may have missed the kick your wife gave the thing while your head was turned. The last step when everything else fails.

samantha90 Loc: Fort Worth,Texas

Mark the tech support guru good to know for future reference. I'm sure your wife considers you her hero no matter what.

jerryc41 Loc: Catskill Mts of NY

Yeah, nothing is simple anymore. I have a Tivo Edge that I haven't attempted to connect because I know it's not going to work, and tech support won't be any help.

jerryc41 Loc: Catskill Mts of NY

That reminds me. Yesterday, I saw a large funny book someone had left at the local "Giveaway Table." "The Benefits of Divorce."