Tech Support???
Nov 29, 2022 08:45:24 #
In the past I’ve used the following procedure to reboot everything.
1. Unplug modem
2. Unplug router
3. Plug in MODEM 1st & wait until all the lights are on.
4. THEN plug in the router & wait until all the router lights are on.
I know you fixed it already but keep this in mind for the next time.
1. Unplug modem
2. Unplug router
3. Plug in MODEM 1st & wait until all the lights are on.
4. THEN plug in the router & wait until all the router lights are on.
I know you fixed it already but keep this in mind for the next time.
Nov 29, 2022 09:24:47 #
badapple
Loc: Twin Lake, Michigan
Mark, my TV turns itself on around 4:00 a.m.. Have tried two new cable boxes and all Google offers to correct the problem. Need your tech support badly. Seriously, I believe it’s time to replace the twelve year old unit. However, from a curiosity standpoint I would like to know why this could happen from a technical standpoint. All guru suggestions welcome.
Nov 29, 2022 10:05:46 #
mindzye
Loc: WV
UTMike wrote:
Savor the moment, Mark, that "hero" status with the wife does not last long.
Nov 29, 2022 11:40:28 #
samantha90 wrote:
Mark the tech support guru good to know for future reference. I'm sure your wife considers you her hero no matter what. 
She's the President of my fan club, Sam!!
Thanks,
Mark
Nov 29, 2022 11:50:02 #
badapple wrote:
Mark, my TV turns itself on around 4:00 a.m.. Have tried two new cable boxes and all Google offers to correct the problem. Need your tech support badly. Seriously, I believe it’s time to replace the twelve year old unit. However, from a curiosity standpoint I would like to know why this could happen from a technical standpoint. All guru suggestions welcome.
Sorry! Ask your wife or partner to set an alarm for 3:55 AM. "They" can turn it off then go back to sleep!
Problem solved!
Mark
Nov 29, 2022 11:51:53 #
mindzye wrote:
Nope!! I'm her hero all the time!!
Maybe I'll untie her from the chair very soon.
Mark
Nov 29, 2022 11:56:35 #
Indi wrote:
In the past I’ve used the following procedure to reboot everything.
1. Unplug modem
2. Unplug router
3. Plug in MODEM 1st & wait until all the lights are on.
4. THEN plug in the router & wait until all the router lights are on.
I know you fixed it already but keep this in mind for the next time.
1. Unplug modem
2. Unplug router
3. Plug in MODEM 1st & wait until all the lights are on.
4. THEN plug in the router & wait until all the router lights are on.
I know you fixed it already but keep this in mind for the next time.
Thanks. I've used this technique many times. It has solved quite a few issues. This time there was no issue with the wifi or router, just the cable box. Our cell phones, iPad and PC were connected to the wifi the entire time. The router was not the issue.
Thanks,
Mark
Nov 29, 2022 11:59:38 #
radiomantom wrote:
Dealing with anything in the age of electronics can become nerve-racking at times. Dealt with it for 44 yrs. on the job and 18 yrs. later still doing it primarily now with the same issue you were having.
Me too for about 55 years and will continue until I'm no longer a resident of Earth.
Mark
Nov 29, 2022 12:01:49 #
bikinkawboy wrote:
So often computer issues can be solved by turning it off and then on again. I wonder if you could fix your marriage by getting divorced and then remarried?
Sounds like a plan. Of course one has to know where or be able to find "the plug"!
Mark
Nov 29, 2022 13:26:04 #
jerryc41 wrote:
Yeah, nothing is simple anymore. I have a Tivo Edge that I haven't attempted to connect because I know it's not going to work, and tech support won't be any help.
I got TiVo Edge last year and it installed flawlessly. The only issue I’ve noticed is once in awhile the sound mysteriously stops. After a couple of hours of futzing around with it, I just went to Settings, Help, then Reset Box. It always resolves the sound problem, and takes about three minutes to come back up, with sound.
Nov 29, 2022 13:40:34 #
TheShoe
Loc: Lacey, WA
radiomantom wrote:
Dealing with anything in the age of electronics can become nerve-racking at times. Dealt with it for 44 yrs. on the job and 18 yrs. later still doing it primarily now with the same issue you were having.
Dealing with tech support can also be nerve-racking most of the time.
Nov 29, 2022 18:45:42 #
Nov 29, 2022 18:55:16 #
markngolf wrote:
All of a sudden, our cable box would not turn on o... (show quote)
Good job Mark. You would get bored doing tech support… since it is so easy for you now. How about reducing the price the cable company charges me for TV/Internet… once you have done that… reduce the price for our cell phone service.
One thing that I have found to fix my cable box is to unplug the power, wait 15 to 20 seconds & plug it back up. Works much better than any kind of reset with buttons or the cable co. Reset online.
Nov 29, 2022 21:11:03 #
PAR4DCR wrote:
Mark, what is your phone number in case I need some tech support?
Don
Don
All calls must go through my wife.
Mark
Nov 30, 2022 17:43:16 #
Mark, let's take a stroll down memory lane, and see how the Tech Support Helpdesk worked in medieval times...
https://www.youtube.com/watch?v=L0Pu61YkGPk
https://www.youtube.com/watch?v=L0Pu61YkGPk
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