dmeyer wrote:
Not a good business practice, to be sure. I have to wonder, though, if they assume customers try to get something for nothing by claiming an item is missing in order to get a backup. I can sure see how that could be the case with batteries. And they, nor I, have any way to prove otherwise. Which leaves me in limbo, as I said from the outset.
When I told KEH that my camera arrived without a charger they immediately sent one USPS first class. When I returned a lens for malfunction KEH quickly shipped one at least as nice ... with a case and hood that I had not originally ordered.
When I told B&H that one small filter was missing from a shipment of mixed small accessories, they just said yes sir ... and then *two* such filters arrived pronto.