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Lesson Learned...Never Again
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Aug 17, 2021 07:37:33   #
LLC Loc: Ontario, Canada
 
hippi wrote:
they are trying with the right to repair laws


You are right - forgot about this....

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Aug 17, 2021 07:41:43   #
billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
 
windshoppe wrote:
Needing a wide-angle zoom lens in the 16 - 28mm range and after doing some research I purchased the Tokina 16-28. Knowing that it would be returnable if unsatisfactory I purchased it from Amazon. It proved to be quite satisfactory for my purposes both times that I used it. The third time out it failed giving me an error message at any F stop smaller than 3.5. Given the fact that it had been 3 months since purchasing it, I was unable to return it to Amazon and discovered that the Tokina warranty applied only to lenses purchased from authorized Tokina dealers. Subsequently, I took it to a highly regarded local repair shop that informed me that Tokina does not sell repair parts to independent repair facilities and so it would have to be sent to the Tokina factory for an estimate. I suspect that the estimate will be more than I care to spend for this particular lens given the fact that it failed after two shoots. Lesson learned. No more Tokina.
Needing a wide-angle zoom lens in the 16 - 28mm ra... (show quote)


I have warned folks here on UHH about third party lenses for years.
You are always better off buying OEM products.
Unfortunately, folks are free to make their own decisions and buy mainly based on PRICE, instead of QUALTIY.

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Aug 17, 2021 07:41:56   #
fredwelker Loc: Florida
 
If you purchased with a credit card, you may have an extended warranty within the credit card program. AMX and Visa usually do.

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Aug 17, 2021 07:53:36   #
mikegreenwald Loc: Illinois
 
Several seem to be confusing Tamron and Tokina... The latter is pretty good, the former, pretty bad.

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Aug 17, 2021 07:59:00   #
mikeroetex Loc: Lafayette, LA
 
windshoppe wrote:
Needing a wide-angle zoom lens in the 16 - 28mm range and after doing some research I purchased the Tokina 16-28. Knowing that it would be returnable if unsatisfactory I purchased it from Amazon. It proved to be quite satisfactory for my purposes both times that I used it. The third time out it failed giving me an error message at any F stop smaller than 3.5. Given the fact that it had been 3 months since purchasing it, I was unable to return it to Amazon and discovered that the Tokina warranty applied only to lenses purchased from authorized Tokina dealers. Subsequently, I took it to a highly regarded local repair shop that informed me that Tokina does not sell repair parts to independent repair facilities and so it would have to be sent to the Tokina factory for an estimate. I suspect that the estimate will be more than I care to spend for this particular lens given the fact that it failed after two shoots. Lesson learned. No more Tokina.
Needing a wide-angle zoom lens in the 16 - 28mm ra... (show quote)


Cancel culture lives! C'mon man. Some day you will run out of companies to buy from and wind up out of photography. I've had two Tokina lenses (11-16 and 16-30) and both were excellent. But I had a Nikon 80-400 crap out on me... yet I still use Nikon. Stuff happens, it's not a perfect world.

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Aug 17, 2021 09:10:31   #
leftj Loc: Texas
 
windshoppe wrote:
While I agree, I'm also disgusted with the fact that a product that can fail after two uses is not supported with sales of its components to reputable repair facilities.


I'm wondering why a lens that was needed wasn't used for the third time until it was over 3 months old.

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Aug 17, 2021 09:14:30   #
olemikey Loc: 6 mile creek, Spacecoast Florida
 
windshoppe wrote:
Needing a wide-angle zoom lens in the 16 - 28mm range and after doing some research I purchased the Tokina 16-28. Knowing that it would be returnable if unsatisfactory I purchased it from Amazon. It proved to be quite satisfactory for my purposes both times that I used it. The third time out it failed giving me an error message at any F stop smaller than 3.5. Given the fact that it had been 3 months since purchasing it, I was unable to return it to Amazon and discovered that the Tokina warranty applied only to lenses purchased from authorized Tokina dealers. Subsequently, I took it to a highly regarded local repair shop that informed me that Tokina does not sell repair parts to independent repair facilities and so it would have to be sent to the Tokina factory for an estimate. I suspect that the estimate will be more than I care to spend for this particular lens given the fact that it failed after two shoots. Lesson learned. No more Tokina.
Needing a wide-angle zoom lens in the 16 - 28mm ra... (show quote)


That's unfortunate...If the Amazon vendor gave the impression of being a US authorized dealer, I'd give another shot at Amazon about that, and prior to any effort at sending to a repair facility, do a thorough contact cleaning on the lens electrical contacts and the camera contacts - a little alcohol sparingly applied, rub each individual contact, use microfiber or something non-abrasive and that does not leave."residue", blow out (blowbulb) camera, and reattach/test. Also check for a good tight mount with it on the body, make sure there isn't "play", or momentary contact if wiggled.

If that does not help, then you may want to check the ribbon cable contacts (or have them checked). These efforts may help/may not...but worth a try. There is also a fella who repairs lenses and such (I believe he is in Colorado) who often responds...maybe he will pop in at some juncture, I think he is "rjriggins11", he may be able to shed some light on that lens. Could be a very simple fail, or worse. At any rate, good luck with it.

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Aug 17, 2021 09:20:21   #
Woodworm65 Loc: Lombard, IL
 
Lesson learned don’t buy camera lenses from Amazon buy from an authorized dealer.

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Aug 17, 2021 09:56:06   #
anotherview Loc: California
 
I limit buying lenses to two vendors: Canon and Sigma. Never had a problem with either one.
windshoppe wrote:
Needing a wide-angle zoom lens in the 16 - 28mm range and after doing some research I purchased the Tokina 16-28. Knowing that it would be returnable if unsatisfactory I purchased it from Amazon. It proved to be quite satisfactory for my purposes both times that I used it. The third time out it failed giving me an error message at any F stop smaller than 3.5. Given the fact that it had been 3 months since purchasing it, I was unable to return it to Amazon and discovered that the Tokina warranty applied only to lenses purchased from authorized Tokina dealers. Subsequently, I took it to a highly regarded local repair shop that informed me that Tokina does not sell repair parts to independent repair facilities and so it would have to be sent to the Tokina factory for an estimate. I suspect that the estimate will be more than I care to spend for this particular lens given the fact that it failed after two shoots. Lesson learned. No more Tokina.
Needing a wide-angle zoom lens in the 16 - 28mm ra... (show quote)

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Aug 17, 2021 10:00:10   #
47greyfox Loc: on the edge of the Colorado front range
 
Fotoserj wrote:
As sayings goes, don’t buy Amazon, by in your zone


No, Amazon itself is an authorized dealer for most brands. The key is buying from Amazon when Amazon is not the seller and doing due diligence. You could have the same issue buying from a local retailer if they are selling international without disclosure. Believe it or not, I once bought a Sirui tripod from Adorama only to find out they weren’t authorized when I attempted to register it. I quickly checked their online ad and there was no mention of its warranty status. Fortunately, Adorama picked up the tab for the return.

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Aug 17, 2021 10:02:53   #
dbrugger25 Loc: Raleigh, NC
 
Years ago I purchased an f:2 15-35mm Olympus lens for my Olympus E5. After about 3.5 months is refused to focus. My camera actually locked-up when it attempted to autofocus. I called Olympus Repair and was told that, because the 90 day warranty had expired it would cost me almost $400.00 to repair the $2,400 lens that was almost new. I paid for the repair but vowed to never buy another Olympus product again and I never have.

A camera company that refuses to care about their loyal customers is less than useless.

I am now a Canon user with a useless fortune invested in Olympus bodies and glass.

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Aug 17, 2021 10:29:39   #
BebuLamar
 
LLC wrote:
I wonder why everybody goes with stupid rules set by camera companies...

Imagine that the same rules apply to cars. You go for a trip to mother-in-law (bad news already) and alternator starts whining. You go to dealer and they say "Sorry, you did not buy the car from authorized dealer in this state. We cannot touch it". OK, then sell me alternator - "No, we supply parts only to authorized service facilities". I would guess that some dealerships would accidentally caught fire...

I remember that some years ago car companies were forced to provide service manuals to independent service stations.

Why "Bureau of Consumer Protection" (part of FTC) does not do anything in this case?
I wonder why everybody goes with stupid rules set ... (show quote)


It's the majority rules. If most of us refuse to buy cameras if they don't fix our cameras then they will have to fix our cameras. But we don't do that so....

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Aug 17, 2021 10:35:15   #
Nikon1201
 
Was there an extended warranty offered ? If so I would have purchased it.

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Aug 17, 2021 10:36:44   #
Sidwalkastronomy Loc: New Jersey Shore
 
Nikon1201 wrote:
Was there an extended warranty offered ? If so I would have purchased it.


Most consumers groups recommend NOT buying extended warrantees

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Aug 17, 2021 10:56:31   #
Rab-Eye Loc: Indiana
 
PHRubin wrote:
To me the lesson is buy from an authorized dealer. Amazon sells some things itself, but some from other dealers who may not be authorized.


👍🏻👍🏻👍🏻

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