Lesson Learned...Never Again
Aug 16, 2021 14:14:04 #
Needing a wide-angle zoom lens in the 16 - 28mm range and after doing some research I purchased the Tokina 16-28. Knowing that it would be returnable if unsatisfactory I purchased it from Amazon. It proved to be quite satisfactory for my purposes both times that I used it. The third time out it failed giving me an error message at any F stop smaller than 3.5. Given the fact that it had been 3 months since purchasing it, I was unable to return it to Amazon and discovered that the Tokina warranty applied only to lenses purchased from authorized Tokina dealers. Subsequently, I took it to a highly regarded local repair shop that informed me that Tokina does not sell repair parts to independent repair facilities and so it would have to be sent to the Tokina factory for an estimate. I suspect that the estimate will be more than I care to spend for this particular lens given the fact that it failed after two shoots. Lesson learned. No more Tokina.
Aug 16, 2021 14:22:38 #
To me the lesson is buy from an authorized dealer. Amazon sells some things itself, but some from other dealers who may not be authorized.
Aug 16, 2021 14:26:41 #
While I agree, I'm also disgusted with the fact that a product that can fail after two uses is not supported with sales of its components to reputable repair facilities.
Aug 16, 2021 14:35:13 #
Sidwalkastronomy
Loc: New Jersey Shore
windshoppe wrote:
While I agree, I'm also disgusted with the fact that a product that can fail after two uses is not supported with sales of its components to reputable repair facilities.
Guess you thought the lens was a good deal from a non camera dealer. Nikon does same repair deal.
So how much did you save buying from Amazon and not a camera dealer? Tell us
Aug 16, 2021 14:39:41 #
Aug 16, 2021 15:20:31 #
windshoppe wrote:
Needing a wide-angle zoom lens in the 16 - 28mm ra... (show quote)
I have never been pleased with the performance of Tokina lenses.
Aug 16, 2021 15:30:16 #
Sidwalkastronomy
Loc: New Jersey Shore
I have the Tameron 10-24 and returned first one due to slow focus responce. Bought from B H and they did good inspection before exchange which is OK with me. Have few Tameron lens and no issues.
Aug 16, 2021 15:36:55 #
windshoppe wrote:
While I agree, I'm also disgusted with the fact that a product that can fail after two uses is not supported with sales of its components to reputable repair facilities.
But you don't know if the user did something to break it. For example, drop it or mount it incorrectly with force.
Aug 16, 2021 16:11:24 #
rgrenaderphoto wrote:
I have never been pleased with the performance of Tokina lenses.
NOW you tell me!
Aug 16, 2021 16:14:51 #
PHRubin wrote:
To me the lesson is buy from an authorized dealer. Amazon sells some things itself, but some from other dealers who may not be authorized.
ANY brand can have an odd-ball failure, even Canon, Nikon, Sony, ... .
(Albeit some brands may have more than others.)
Aug 16, 2021 16:20:51 #
rook2c4 wrote:
But you don't know if the user did something to break it. For example, drop it or mount it incorrectly with force.
Nor do those companies who sell parts to reputable independent repair facilities.....but they do nonetheless.
Aug 16, 2021 19:35:46 #
Aug 16, 2021 20:20:53 #
Aug 16, 2021 20:41:33 #
jim quist wrote:
I have avoided those situation by only purchasing Canon lenses from BnH.
My next purchase, I'm sure.
Aug 16, 2021 21:23:48 #
I have the Tokina 11~16mm. It's a great lens. I use it often and wouldn't trade it for any other wide angle zoom on the market. I think it's worth looking into what the repair might cost. If the repair cost is unreasonable I would look for another. Maybe a refurb. Having said that, I had two different versions of the Tamron telezoom and got rid of both of them. Never again!
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