Should I simply take it back? (Page 2): I've been buying 4T drives. This one is a 6. Don't know if that's the problem or not. I do know that if I play with the electrical plug where it...

AzPicLady Loc: Behind the camera!

quixdraw wrote:

That is really odd- hadn't noticed they weren't marked. Mine a 4TB WD Passport has been working well for a couple of years. Did take overnight into the next morning to load. If you have Windows and click on Computer, the Backup size and current usage come up.

I've been buying 4T drives. This one is a 6. Don't know if that's the problem or not. I do know that if I play with the electrical plug where it connects to the drive, it starts working again. Same was true of the USB connection. So I'm thinking it has some issues.

AzPicLady Loc: Behind the camera!

Longshadow wrote:

Seen Seagates fail also.
They all die at some point.
Some sooner than others.
Even faster death rate for the $29 drives.

WD and Seagate are both good. I simply prefer WD.
Some prefer Seagate.
Some prefer another brand.
And each manufacturer provides drives with varying levels of quality/reliability.

I just had a Sony DVD player die after 8 years, does that mean it's a bad brand?

Probably not. It just means that the manufacturing quality control isn't what it should be, maybe. ?? But it does seem to me that when one pays that much for something, it should work, right?

Quixdraw Loc: x

AzPicLady wrote:

I've been buying 4T drives. This one is a 6. Don't know if that's the problem or not. I do know that if I play with the electrical plug where it connects to the drive, it starts working again. Same was true of the USB connection. So I'm thinking it has some issues.

I wouldn't fool with it - new stuff should work from the git-go!

Longshadow Loc: Audubon, PA, United States

AzPicLady wrote:

Probably not. It just means that the manufacturing quality control isn't what it should be, maybe. ?? But it does seem to me that when one pays that much for something, it should work, right?

I would certainly hope so.
If you wiggle the cable, either the old or a new cable, and the drive starts working again, I would suspect the connector in the drive housing would be funky. That's the only thing common to both cables.
In that case a replacement would be in order.

Craigdca Loc: California

AzPicLady wrote:

I don't actually remember where I purchased them. Probably from Costco. And yes, that was some years back - like 5 or more.

Thanks. If it’s from Costco or another major retailer then it’s less likely to be a counterfeit. Good luck with it

Ourspolair

Simplest solution is to take it back to the store and get a replacement. You have been unlucky. If the "new" new drive does the same thing then you should look at your USB system. Be warned, though, that if you are using a Windows system, windows does arbitrarily change the rate of transfer for files. I have tried many work-arounds, but large back-ups can be very slow. I just spent a week copying 4TB of images. Best to let them run overnight. Even making a clone takes a long time, so settle in with a good book!

AzPicLady Loc: Behind the camera!

quixdraw wrote:

I wouldn't fool with it - new stuff should work from the git-go!

That's sort of my attitude.

AzPicLady Loc: Behind the camera!

Longshadow wrote:

I would certainly hope so.
If you wiggle the cable, either the old or a new cable, and the drive starts working again, I would suspect the connector in the drive housing would be funky. That's the only thing common to both cables.
In that case a replacement would be in order.

I have another power cord somewhere. I'm going to try that to see if it's the cord or the connection.

AzPicLady Loc: Behind the camera!

Ourspolair wrote:

Simplest solution is to take it back to the store ... (show quote)

I did set the large folder to run overnight. I got the smaller ones done, finally. Unfortunately it got "stuck" on about the 4th image. Did it again this morning - about every 5-10 images it would just quit.

So now I have to figure out how to get off the drive what I did manage to get on it!

robertjerl Loc: Corona, California

Have you tried a different power cord? Or is it some new plug that you don't have any other cords of that type?

And you say "copy" sometimes and "backup" others. Are you doing a straight copy of the image files or are you doing a "backup" of the drive. There is a difference. I do both, some drives etc. just have copies of things but others-like my 8TB dedicated "backup" drive have compressed backups done with Acronis True Image.

PHRubin Loc: Nashville TN USA

quixdraw wrote:

I wouldn't fool with it - new stuff should work from the git-go!

Najataagihe

Before everyone hastens to ditch the drive, take a close look at it.

New WD drives come with USB-C plugs.

These plugs do NOT seat completely in the drive port without a good bit of effort.

You may THINK you have plugged it in but, from what the OP described, it is not pushed all the way in the drive.

Keep pushing until you feel a "click".

THEN, it is seated.

Ask me how I know!

Longshadow Loc: Audubon, PA, United States

Najataagihe wrote:

Before everyone hastens to ditch the drive, take a... (show quote)

Nice to know!

Drbobcameraguy Loc: Eaton Ohio

AzPicLady wrote:

I've been using WD drives ever since I had numerous problems with Seagates. Maybe in today's world neither of them are that high quality.

Did you format the drive before you started copying?

AzPicLady Loc: Behind the camera!

robertjerl wrote:

Have you tried a different power cord? Or is it some new plug that you don't have any other cords of that type?

And you say "copy" sometimes and "backup" others. Are you doing a straight copy of the image files or are you doing a "backup" of the drive. There is a difference. I do both, some drives etc. just have copies of things but others-like my 8TB dedicated "backup" drive have compressed backups done with Acronis True Image.

I'm fixing to try a different cord now. I'm doing straight copies.