Bloke Loc: Waynesboro, Pennsylvania

I have been getting deliveries from Prime via UPS for years, with hardly a problem. Recently they have changed to using their own delivery vans. Now, not so much...

Last week I had a package coming, and I got the "delivered" message from Alexa. I stepped outside, but there was nothing on the porch. I could see the driver walking up the street with a package in his hands, so I asked him if that was mine. "No, I already delivered yours...". Well, not to my house, he hadn't. He tried to say that maybe it had been taken by 'porch pirates' - but my computer is right by a window, which opens onto the porch doorway, so I can see anyone who enters. I persisted, and he went back to check out his truck. Nope, not on their, because he had delivered it... After about 20 minutes of waffling, he eventually went to a house across the street, and there it was. As it happens, that is my landlady's house, so I would have gotten it eventually.

Next day, I get an email saying it was delivered, including a photograph of it sitting on their doorstep - where you could clearly see the house number, which wasn't mine.

I was due another package on Tuesday, and it didn't arrive. The complaint-bot on Amazon told me to wait for a day, and then get back to them. It didn't arrive yesterday either, but I did get an email saying it was delivered, and again, showing a photograph of it sitting at the door. Once again, it wasn't my door! This time it didn't show the number, but the house siding was completely different. It appears that this driver is just dropping off packages at random houses... To add insult to injury, I was home all day yesterday and saw the van(s) 3 times, and one occasion he actually backed in turned around directly across from my house. I figured he had gone to find a parking space, but nope.

I managed to get through to a real person in chat, and explained all this. He is sending out a repeat order, for delivery tomorrow. Thing is, though, I have several other items due today, and I don't have high hopes of success - and some of these are more expensive items! So far, he is 0 for 2...

I can't believe that I am the only person that this (these?) driver(s) are failing to deliver to. It's possible that the person who received my package will be kind enough to drop it by, but not if it is a distance away. I once had a delivery which was for someone a long way down the road, so I called FedEx and told them. They said I should just go deliver it! I said no way, you were paid to deliver it, so get your driver back here to pick it up. They did...

It has been a while since I had a good rant! I wish they had just stayed with UPS. Maybe if enough of us complain, they will. Or at least get rid of this person and get a driver who can read 3-digit house numbers!

Hereford Loc: Palm Coast, FL

Here is a company that has been doing things right for quite some time. Now it appears it's going off the rails a bit and they are not very interested in nipping this problem which seems to be continuing. That is typical in on-line orders, but not normally from Amazon -- nobody is watching the store.

jerryc41 Loc: Catskill Mts of NY

Amazon delivery has tanked, as far as I'm concerned. Amazon is now my last choice when I'm shopping. Nothing arrives in less that a week. I'll get an email saying the item has shipped "Two-Day Delivery," and it tells me that the package will arrive in a week or more. I called and asked about this a while ago, and she said that the 2-day deal means after it has shipped. It never was that way, and I still don't get packages within two days of shipping.

Other parts of the country still have fast delivery, but not here. If other companies can ship within two or three days, why can't Amazon?

iactxh

Your complaint and point are spot on. We often have the same problem.

EdJ0307 Loc: out west someplace

I have the opposite problem with the USPS, the package from Amazon arrives too early sometimes. About a week ago a package arrived but it was the day before the tracking info said it was supposed to. I told the postman to take it back and deliver it tomorrow but then relented and accepted the delivery so he wouldn't have to make a second trip.

TylerDurdensReel Loc: Fresno Ca.

Open Amazon. Put your cursor on "Hello, Bloke, Account" In the drop down click "Your Account". In the top left menu box click on "Your Addresses". In the box That has "Default Amazon" at the top you will see a link "Add delivery instructions." Click the link. A small window will open. Make sure all the information is correct. At the bottom of the window will be another link "Add more instructions." Click the link. There will be a drop down window "Do we need additional instructions to find this address?" You can type in any instructions you want that you think will help the driver get the right house. I wrote "Leave packages by the front door of my unit and ring the bell." My wife put a large cast bronze frog on the step near the door. We wrote "look for bronze frog."

All drivers see the instructions whether it is UPS, USPS or Amazon Prime truck. We haven't had a single problem since. Good luck.

Bloke Loc: Waynesboro, Pennsylvania

The guy I was on with last night asked me for 'further instructions', but there really isn't much I can say. I will go on and check this out, though. Can't hurt

Interestingly, I have received an email about the replacement order - coming via UPS! Maybe they *are* getting enough complaints...

robertjerl Loc: Corona, California

Monday we had a nearly $2K computer delivered by Fedex. Our special needs son saw the truck pull up out the window and came to tell me. By the time I got to the front door the computer was sitting on the door step - it almost blocked the door opening and the driver was getting into his truck and left. I got the text and e-mail of the delivery but both claimed that I had signed for the computer. I sent emails to both Fedex and the computer company - no response other than a "support" ticket from the computer company with no comment.
If our son hadn't seen the truck coming to deliver his new gaming computer and it had been snatched by "porch pirates" before we knew it was there Fedex and the computer people would both be saying "You signed for it." And I would be trying to convince them the driver was a liar.

With such a huge volume of things being ordered for delivery the delivery companies, including Fedex, UPS, USPS etc are hiring people, contracting out deliveries etc. We have had things delivered by company trucks, rental trucks, unmarked trucks, private cars/pickups and even one guy driving a large 8 passenger golf cart that is street legal (not highway/freeway etc., surface streets). The delivery people have been wearing - company uniforms, vests or hats with company logos or no identifying clothing at all. One guy in an unmarked truck was wearing a vest from one company and a hat from another one. And of course, esp Fedex, packages are often delivered to the local USPS for final delivery.

Last week I also got a notice from USPS that a package delivery failed because the "driveway and front door were not accessible". We have no front fence or gate, just walk up to the house. And at the time stated my wife was in the living room with the drapes open for light and I was going from the front to the back yard and back watering the lawn and potted plants. The package showed up the next day, dropped on our porch with no knock or door bell - only an e-mail 1/2 hour after I had found it on the porch while going out to get the regular mail from the box on the front of the house.

And in the past the PD has caught a couple with one driving and the other going up to mail boxes and porches to take the mail and packages. Between what was in the car and a place they dumped non-valuable items there were thing addressed to over 100 different people or houses.

AND PEOPLE WONDER WHY MANY OF US DON'T TRUST THE IDEA OF MASS MAIL BALLOTS?

quagmire Loc: Greenwood,South Carolina

ordered a drill from Amazon on a Wednesday night about 8pm, got it Friday at noon.

robertjerl Loc: Corona, California

I have gotten things days earlier than they estimated, and most of my orders arrive just fine.

Today I got an e-mail from the computer company saying they were glad I got the computer and they were going to be having a talk with the Fedex rep their company deals with.

mjmgka

I had a similar situation with Fedex Express. I was waiting on Visa’s, as my trip was to start the next day.
I call Fedex and they assure me that they were delivered. I get home and there are no Visa’s and my daughter assured me they did not come. I call Fedex back and they tell me I must wait until the driver returns. In the meantime I as all my neighbors (we are on a cul de sac) if they got a package, they all say no. Fedex driver finally gets in and says oh I think I dropped them at #6 (I live at 5). I go to my neighbor at #6 and they go let me check, oh yeah here they are, she goes on to say I thought that it was for me...

sodapop Loc: Bel Air, MD

I have have good experiences with Amazon Prime. Things are almost always delivered before the predicted time. The delivery people are polite, ring the doorbell and often wait until you answer.

dpfoto Loc: Cape Coral, FL

They said I should just go deliver it! I said no way...
Tell them, "I charge $50 to deliver for them, and I'll deliver it as soon as my $50 arrives."

polonois Loc: Lancaster County,PA.

The same thing is happening in my neighborhood. I sat in my car last week and watched the same truck go around the block 5 times in 15 minutes and stop at the same house and move the package to a different house three times. He delivered 2 packages to my house a half hour before and one was for a house a block and a half away. He came back twenty minutes later and asked if we got a package by mistake and picked it up.

raypep

I also have Prime and the delivery system here remains flawless.