FedEx Signature Required (Page 4): If you had been home waiting for delivery on day #! as you should have been, you would have your gear, you would be happy, and this thread wouldn't...

Mac Loc: Pittsburgh, Philadelphia now Hernando Co. Fl.

fotobyferg wrote:

Then please provide your answer for: br br 1.when... (show quote)

If you had been home waiting for delivery on day #! as you should have been, you would have your gear, you would be happy, and this thread wouldn't exist.
Accept your responsibility for not being at home for the first attempt.

Mac Loc: Pittsburgh, Philadelphia now Hernando Co. Fl.

fotobyferg wrote:

Great, so now you call me a liar. Geesh! Oh, and facts being what they are let me correct your statement: NO onsite delivery notices have been left!
Repeat: NO ONSITE DELIVERY NOTICES HAVE BEEN LEFT! Thus, no real proof they were ever here. The repeated screwups with text messages further proves their right hand doesn’t know what their left hand is doing.

Do YOU get it yet?
PS...no need to answer that, as clearly you don’t.🤣

I'm not calling you a liar, I'm just saying that, absent proof, both claims are valid.
If an on site delivery notice was not left after the first delivery attempt, how do you know the first delivery attempt was made at 10:45 while you were riding your horse? And how did you know the the second attempt would be made during the same time frame the next day?
You should have been at home waiting for delivery on day #1instead of out riding your horse.

fotobyferg

Mac wrote:

I'm not calling you a liar, I'm just saying that, absent proof, both claims are valid.
If an on site delivery notice was not left after the first delivery attempt, how do you know the first delivery attempt was made at 10:45 while you were riding your horse? And how did you know the the second attempt would be made during the same time frame the next day?
You should have been at home waiting for delivery on day #1instead of out riding your horse.

Text messages, as stated repeatedly. No onsite proof.

I give up...see it your way.

henryp Loc: New York, NY

Bill_de wrote:

I pretty much stopped buying major items from B&H since they went to FedEx.

You can usually choose FedEx or USPS or UPS for most domestic shipments when placing an order.

rehess Loc: South Bend, Indiana, USA

henryp wrote:

You can usually choose FedEx or USPS or UPS for most domestic shipments when placing an order.

Given choice, FedEx will be third in my mind because they do the poorest job of communicating with me beforehand.

Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

fotobyferg wrote:

What a nightmare I am experiencing getting my came... (show quote)

What has worked for me in the past is either have it held for pickup, or become firm and unrelenting with FEDEX, thanking the initial contact person for their help, but asking them for a supervisor with the authority to get this fixed, and stay on the phone until you get to that person. I have done this on day one and have yet to be disappointed. You just have to become the dog with a bone. I have had the dispatcher contact the driver (they can do that) and have the package redelivered a couple of hours later.

Sorry you are going through all of this. FEDEX made a huge mistake when they absorbed RPS (Roadway Parcel Service) in 2000 to handle their ground shipping service. RPS was unreliable at best before the takeover, and things never really improved at all. The excellent service we are accustomed to with FEDEX Overnight Air is not part of the culture of FEDEX Green (ground service).

fotobyferg

Hi Gene...I can definitely be that dog with a bone. My kid’s nickname for me isn’t Alien Queen for nothing 🤪.

The problem is the repeated variances in what I am being told...with reassurances that everything is “straightened out now.”

Last night they told me the driver had been instructed to make a second delivery attempt that night. He didn’t...which is why I have lodged a complaint.

I just called Walgreens...no drop off yet. You had better believe that if FedEx screws this up yet again I will be going into AQ mode.

dsmeltz Loc: Philadelphia

Mac wrote:

If you had been home waiting for delivery on day #! as you should have been, you would have your gear, you would be happy, and this thread wouldn't exist.
Accept your responsibility for not being at home for the first attempt.

Maybe. If a delivery was actually attempted which the later delivery attempt when both were in front of the house seems to put in serious doubt.

Look. It does not matter if the first attempt was actually made or not. The FACT that they were both in front of the house when the delivery person CLAIMS to have attempted another delivery is the issue here.

The ONLY ISSUE. A delivery person working for FedEx clearly lied about an attempt to deliver.

SuperflyTNT Loc: Manassas VA

Mac wrote:

I'm not calling you a liar, I'm just saying that, absent proof, both claims are valid.
If an on site delivery notice was not left after the first delivery attempt, how do you know the first delivery attempt was made at 10:45 while you were riding your horse? And how did you know the the second attempt would be made during the same time frame the next day?
You should have been at home waiting for delivery on day #1instead of out riding your horse.

Except that as part of the job the driver is supposed to leave a door tag. The lack of any door tags detracts from any credence the driver’s story might have.

SuperflyTNT Loc: Manassas VA

Mac wrote:

If you had been home waiting for delivery on day #! as you should have been, you would have your gear, you would be happy, and this thread wouldn't exist.
Accept your responsibility for not being at home for the first attempt.

So people are supposed to sit and wait and be at the beck and call of Fedex. A week ago my new camera was supposed to be delivered. I had no choice in day or time of delivery. I had to go into work that day and hoped I would be home by the time they delivered. I was not. They did leave a door tag stating an attempt would be made the next day. It was a Friday and I telework and knew I’d be home. We are not supposed to be at the beck and call if Fedex. It’s unfortunate that the OP wasn’t home for the original delivery attempt, and it seems that while bummed she missed it, she wasn’t upset with Fedex then. But there’s no excuse for FedEx dropping the ball after that and not clearly communicating.

via the lens Loc: Northern California, near Yosemite NP

fotobyferg wrote:

What a nightmare I am experiencing getting my came... (show quote)

By end of day means that it will be delivered from 8am or so at some point during the day by the end of the day at 6 or 7. That means we have to be available from one point to the other point on a continuous basis, perhaps you failed to understand that. Is it fair, no, not really. Is it a pain in the u-know-what, yes, always. But their delivery, their rules. I can only guess that you were unclear on what their rules were.

fotobyferg

This is what I received this morning at 8:09.

Which do I believe? Is it arriving 3/6, 3/9 or at my home, as I was told last night?

Texts have waffled between saying they are sending to my address and/or sending to local hold site (Walgreens). Walgreens tells me that they are obligated to refuse if the package contains batteries, (It does, in my camera body) but I was only made aware of this by Walgreens AFTER (in frustration at two missed home “deliveries”) I authorized the package be sent to local drop zone (figuring FedEx couldn’t possibly ignore or forget Walgreens).

This is like Abbott & Costellos “who’s on first” comedy sketch...except it isn’t funny and I am thinking, instead of puppies on my lap as I read and await news, I might be better served pouring out a nip of Glayva.🤪😳🤯

fotobyferg

via the lens wrote:

By end of day means that it will be delivered from 8am or so at some point during the day by the end of the day at 6 or 7. That means we have to be available from one point to the other point on a continuous basis, perhaps you failed to understand that. Is it fair, no, not really. Is it a pain in the u-know-what, yes, always. But their delivery, their rules. I can only guess that you were unclear on what their rules were.

No, not really. I went to their website and saw times broken into before noon/afternoon and some other descriptions I can’t recall. I will say that, in the past, Fed Ex has delivered after 5.

That said, I had planned to be home but, when I received the news my friend had died in a scuba diving accident that morning, I kind of crumpled. I decided to take a short ride (2 hours 11-1) to soothe my soul and lift my spirits...so yes, mea culpa on that one.

Not taking the blame for the machinations that occurred afterwards though. That’s on FedEx.

fotobyferg

FINALLY, it arrived at Walgreens. Big relief.

A final note: the link they gave me to fill out their Customer Satisfaction Survey returned a 404 error.

Why am I not surprised? 🤔

Elliern Loc: Myrtle Beach, SC

AndyH wrote:

It happens all the time with FedEx, which is diffi... (show quote)

I love KEH but it took 3 days for my last order to get from outside Atlanta to my home....51/2 hours away. However, the FedEx driver did ring the doorbell and wait for me to get there to sign for it. It is one of those things I just accept in order to buy from KEH.