fotobyferg

What a nightmare I am experiencing getting my camera body and three lenses back from service.
First attempt “by end of business day”. So much for the “end” part. I was out riding my horse at 10:45 a.m. when they made the first delivery attempt.

Second attempt with same timeframe both my husband and I were home...he outside with the RV running (he does monthly service checks) and me 30’ from the front door tidying our indoor/outdoor porch. He saw nothing and I heard nothing. Obviously the driver didn’t make much of an attempt. I immediately called FedEx to complain and said WTF...how could he have missed us? Offered the option to have package left at local dropzone by 6 p.m.....guess what...package was never dropped.

Called FedEx again. By this time I was losing patience, getting frustrated and increasingly concerned about my expensive gear taking an east coast tour. Was told driver would make second attempt that evening. Three guesses (first two don’t count): no package.

It is now 6 a.m. on Day 3... do I know where my package is? Guess....see previous sentence above.

I am disgruntled, worried and expect to spend the day sitting on my front stoop...in the rain...with signs lining my (longish) driveway saying (in red ink)...hey FedEx guy, I’m here. Call me! Written in caps.

Moral of the story: think twice before requiring a signature. I thought I was doing the prudent thing, but it has come back to bite me in the *ss.

Peterfiore Loc: Where DR goes south

With most orders valued at $600 and more, B&H will require a signature...I know your pain. Fedex if running late will just say "made an attempt". Many a time I have been down this road. I work at home and this is a big issue. Very frustrating.

Much worse at the holidays...

fotobyferg

Interesting. “Made an attempt”....so, he was possibly in the neighborhood but failed to stop. Seriously, that’s about the only explanation for why neither my husband nor I ever saw or heard him.

Peterfiore Loc: Where DR goes south

Sadly yes...if you live in a rural area. As I do.

I wish Fedex when running late would just say "Running Late". At least the customer that's at home waiting won't be in limbo saying...WTF...I'M HERE.

Best of luck, Today will be your day, maybe ; )

joehel2 Loc: Cherry Hill, NJ

I am expecting a lens Fed Ex delivery today. I cancelled everything so I can work at home the entire day. My previous experience has been somewhat the opposite of your’s. I find the package left on my front step and their website indicates that I signed for the package. Last time it was a new Nikon D810 left without me knowing.

Tomfl101 Loc: Mount Airy, MD

Been there, experienced that. I changed my delivery location to either my wife’s office or the local UPS store in my town for anything requiring a signature. Lesson learned. Works every time.

Peterfiore Loc: Where DR goes south

Great option...If they're not running late! : )

traderjohn Loc: New York City

Keyword..."by" You chose to be doing something else. What would happen if you were home doing something else when the delivery came?

LFingar Loc: Claverack, NY

One way to avoid that in the future is to go to fedex.com and sign up for an account. It's easy and costs nothing. Any package being shipped to you will show up. You don't even need a tracking #. You can set up what alerts you want. I have mine set so that I get a robocall when a delivery is made since I seldom hear the driver knock. If he even does, which I doubt unless a signature is required. In that case I post to my acct directions to go to a different door. Works just fine for me. I always get a call within minutes so packages don't sit on my porch even though that has never been a problem on the dead end road I live on.
Maybe I'm just lucky but the service I get from both FedEx and UPS is generally excellent.

tommy2 Loc: Fort Worth, Texas

It's a shame how some workers do not accept or care about even the most rudimentary responsibility their job demands...

loperR Loc: Medina ,Ohio

Same thing is happening to me ,we're home ,both cars in driveway ,one inside the house and other out in the barn ; However they left a notice on front door and didn't even knock.

Peterfiore Loc: Where DR goes south

At lest they were there...Notice confirms that!

dpfoto Loc: Cape Coral, FL

I heard that FedEx and UPS were going to merge. The new company will be named, "FedUp".

AndyH Loc: Massachusetts and New Hampshire

It happens all the time with FedEx, which is difficult for me. Somehow, if I choose to have it shipped to my office, it ends up on a Saturday. One time they took a signature from a person from an entirely different office suite and I didn’t know about it for a couple of days because he had forgotten. A “back to the drop center” delivery at home requires a half hour drive and limited hours, while a missed USPS delivery requires a five minute trip to the post office, which opens at 7:00.

KEH’s exclusive use of FedEx is the primary reason I don’t buy as often from them. Love their prices and services but it’s a PITA at times to get the product.

Andy

joehel2 Loc: Cherry Hill, NJ

Thanks for the tip.