What a deal.
slo
Loc: Longmont Colorado
Had a similar experience with a KitchenAid hand mixer. Had it for years and one of the gears broke, only one beater would turn. Called KitchenAid customer service to see if I could get parts, they said the same thing, cut the cord off, give us your name and address and they sent me a brand new one no charge. That's customer service.
I had the same thing happen with my George Forman Grill, i received a new grill complete with all the accessories. I returned the cutoff power plug and a check for $7.50 to cover shipping.
If you turn that little black handle upside down, you will find a single phillips head screw. Easy fix. We have the same model. Can you sort thru the stew to find the screw before it whacks someones molar.
Look at the comments in the OP's post. All pretty much positive toward the manufacturer of the crock pot. I suspect most of us who might be in the market for a crock pot would look favorably toward that manufacturer and purchase that brand. Now if only all manufacturers would realize how much good will and resulting future sales come from customers who purchased that product and who speak well of it.
Dennis
CPR
Loc: Nature Coast of Florida
Crock Pot is feeling a lot of pressure from the InstaPot Folks.
(It's a pressure cooker...........:):):):):):)
TomC. wrote:
About 3 weeks ago I was cooking beef stew in the Crock-Pot. It had been cooking for a few hours and I wanted to give it a look and check the doneness. I lifted the lid to get a look inside when, suddenly, the the lid separated from the glass part and the knob was in my hand. I set it aside after determining it was nicely done and ready to serve. Later, I went online to the Rival Crock-Pot site to see if I could order a new handle. Didn't see anything that looked right for my pot. I did the online chat thing and spoke with the custoromer service lady there. After a few back and forth exchanges about model number and serial number she left and then came back after a minute or two. She said my particular model was on a re-call and they would take care of it. OK, I thought. All I had to do was cut the plug off and send it to them with a 3X5 card with my info on it. I wasn't too sure about it, but I went ahead and did it anyway.
Last Saturday a package appeared on my front porch from Rival with a brand new Crock-Pot. It was even a slightly larger one. 4.5 quart vs 4 quart. I was very pleased with everything.
Now here comes the amazing and astounding part: My old Crock-Pot was 17 yrs old! Bought it in 2002 and never had a problem with it.
About 3 weeks ago I was cooking beef stew in the C... (
show quote)
enjoyed your crock pot story, tom...they just don't make things like they use to I guess.
CPR wrote:
Crock Pot is feeling a lot of pressure from the InstaPot Folks.
(It's a pressure cooker...........:):):):):):)
I know. My son has an Instant Pot and he loves it. Always looking for stuff to put into it.
merrytexan wrote:
enjoyed your crock pot story, tom...they just don't make things like they use to I guess.
17 years of service from a Crock-Pot is pretty darn good, I think.
The best part is, I don't have to buy another. They're only about $25 +/-.
TomC. wrote:
About 3 weeks ago I was cooking beef stew in the Crock-Pot. It had been cooking for a few hours and I wanted to give it a look and check the doneness. I lifted the lid to get a look inside when, suddenly, the the lid separated from the glass part and the knob was in my hand. I set it aside after determining it was nicely done and ready to serve. Later, I went online to the Rival Crock-Pot site to see if I could order a new handle. Didn't see anything that looked right for my pot. I did the online chat thing and spoke with the customer service lady there. After a few back and forth exchanges about model number and serial number she left and then came back after a minute or two. She said my particular model was on a re-call and they would take care of it. OK, I thought. All I had to do was cut the plug off and send it to them with a 3X5 card with my info on it. I wasn't too sure about it, but I went ahead and did it anyway.
Last Saturday a package appeared on my front porch from Rival with a brand new Crock-Pot. It was even a slightly larger one. 4.5 quart vs 4 quart. I was very pleased with everything.
Now here comes the amazing and astounding part: My old Crock-Pot was 17 yrs old! Bought it in 2002 and never had a problem with it.
About 3 weeks ago I was cooking beef stew in the C... (
show quote)
What a crock! hehehehehe!
olemikey
Loc: 6 mile creek, Spacecoast Florida
My favorite way to make chili is the CP, although I use the smoker to prepare all the chili meat.....so it's like a two day affair.
olemikey wrote:
My favorite way to make chili is the CP, although I use the smoker to prepare all the chili meat.....so it's like a two day affair.
They're certainly a versatile appliance. They're still popular after many years on the market.
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