TriX Loc: Raleigh, NC

So you are at release 1709, the 4th major release to win 10 which I believe went GA to the public in Oct, 2017. There are two major releases since then (and a 7th in early release), 1803 and 1809. 1809 became available for GA to the public in Oct of this year I believe. So you are two major updates back, and it is going to take awhile. The reason I asked for your specific download speed is that while you may think the download is complete when the update starts, it may continue to download content throughout the update. Don’t worry about ruining your computer - it won’t hurt the HW. I would suggest that first, make sure your data (including your download folder) is backed up. Then restart the download before going to bed and let it run overnight if necessary. But first, as has been suggested, disable any 3rd party anti-virus or anti-bot aps, and second, go into settings and set the sleep settings to “never” for everything - you can reset them later.

Now assuming you’re eventually successful, you may want to update more regularly (so the updates are shorter). There are two schools of thought on this. One is to turn off automatic updates, and after each new update has had awhile to “settle out” and any bugs to be found and addressed, you then initiate a manual update. The other school of thought is to leave auto updates on and just let the computer automatically update whenever there’s a new update (you can pick the time window, such as after midnight, so it doesn’t restart while you’re working. Personally, I typically subscribe to the first school, but recently, I’ve left one Win 10 machine on full auto and it’s been seamless.

If you’re having difficulty having a conversation with Microsoft, have you tried opening a real-time chat session?

Marilyng Loc: Lorain,Oh.

Oh wow,I am soo jealous.Do u leave your pc on all night?

edrobinsonjr Loc: Boise, Idaho

Yes, I leave my PC on at all times. It is an HP 8200 8mb 2tb. Previous was a custom package with Win-XP.
I have always seemed to have had good luck with Windows... Knock on wood!
Ed

Marilyng Loc: Lorain,Oh.

For sure!

gerdog

I had the same problem yesterday when it tried to update to version 1809 from 1803. I suspect others had similar problems yesterday. Today Windows Update installed a cumulative 1803 version update with no problem. They have had issues with the full 1809 update from the start, so began installing smaller updates little by little until all the bugs are out. It may work for you as well if you try again today or tomorrow. My other Windows 10 computer hasn't been offered the 1809 update yet. Obviously they still have work to do. On the positive side, the failed updates don't seem to have any negative effects on my machines.

edrobinsonjr Loc: Boise, Idaho

Veddy interesting. I just looked at my update history and my pc is still on 1803 and I see nothing indicating that it has even been offered 1809. I may have to eat crow when 1809 comes to my house.

Ed

gerdog

They were forced to proceed more slowly when even the volunteer testers had problems. If you look at the size of those downloaded update files, you can imagine why it is taking them so long to weed out all of the problems. I still find Windows 10 to be stable and fast though. But I also keep a backup image on hand just in case.

sodapop Loc: Bel Air, MD

Norton has always worked well for, why should I ,a simple respondent to the OP, uninstall it??

TriX Loc: Raleigh, NC

Because it is redundant and a resource pig, but just informing, not advising. There was a time, decades ago, when Windows didn’t have built-in virus protection, and Norton was well regarded. But now it just uses resources and disk space and as mentioned, can prevent Windows or other aps upgrades.

sodapop Loc: Bel Air, MD

Always worked well for me, never had any of those problems. (repeat) Phone support is very good. Never a problem with an upgrade.

TriX Loc: Raleigh, NC

Then carry on and good luck.

Cheers