Domtom999

A short while ago I picked up a recommendation about Luminar as a good post processing software. I checked it out and liked what I saw, so I bit and ordered Luminar 2018 and Aurora 2018 (hdr software) all from Skylum software. Installed and ran great. The selling point was free updates. Well the software asked to download an update and voila, neither install runs now.

The error says I need open gl3.3 or later to run. I have open gl 4.0?

Well I contacted Skylum tech support via email. They sent me an email back listing files and drivers to update which I did. Still doesn’t run. They suggested I buy a different computer ( mine is 3 years old and nothing but this has a problem.

I asked for a refund, and they suggested I use an old copy of their software and forget about upgrades as they apparently don’t plan on changing whatever is causing the problem!

The sad thing is I googled the problem to see if anyone else had my experience. No exaggeration there must be hundreds of people going thru the same experience I’m having with Skylum.

Does anyone have a better suggestion for post processing software, with an easy learning curve like Luminar had?

Cwilson341 Loc: Central Florida

Have you tried to run it incompatibility mode? You might want to uninstall completely and then download and install from scratch. You may have done these things already but if not, it is worth a try. I wouldn’t give up too easily.

Meganephron Loc: Fort Worth, TX

Are you running it on a PC. It was originally designed for Mac and no problems on iMac or PowerBook Pro

Domtom999

According to their tech support it’s not a compatibility issue but a problem identifying the open gl in the gpu (graphics processor). I tried the fresh install but nothing changed.

I have a toshiba satellite with a core i7 processor, 8 gig of ram and 1 TB Ssd, which cost plenty when I bought it. I just in shock that they suggested that I scrap it for another machine, with no guarantee that their software would run on the new machine.

I’m not completely giving up, I’m just in shock at the offered solutions.
Thanks for your ideas. I appreciate it.

Domtom999

I’m running it on a pc. Apparently the changes they made in the software to use open gl for the graphics was an effort to jack up the speed to be comparable to the Mac version. This is apparently why they don’t want to fix the problem. Don’t they realize what they are doing to their user base?

rgrenaderphoto Loc: Hollywood, CA

Don't plan on changing what is causing the problem? Wow, makes $9.99 for Adobe look like the right choice.

Domtom999

You know you’re right!

BebuLamar

Adobe allows you to have PS and LR trial. If you try them and they run fine on your computer than Luminar is too picky.

Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

Normally I would blame the software, and tell you to stop whining and buy the software you should have gotten in the first place - Photoshop/Lighroom CC.

But . . .

There is more to your story. You are running on a machine with 8 gb ram, i7 - but you did not specify the graphics card. So, can I assume that you do not have a separate graphics card with it's own memory and gpu?

When you have 8 gb ram, which is shared with the operating system, program execution, and graphics, this would most certainly bring Photoshop and maybe even Lightroom to it's knees.

While past performance is not an indication of the future - Adobe has been careful to ensure that their software is compatible with Windows 7 and most computer configurations - though most will suggest if you are running PS and LR, 16 gb is the lowest amount of ram you should use, and the graphics card would need enough vram to support your display resolution. I run two hd displays - 1920x1200 with a 2 gb graphics card and the response is pretty snappy.

Now, the good thing is that you can test my theory - and download/install/run the trial from Adobe. Make sure your graphics driver is current - even if it is an Intel on the cpu one.

Good luck with this - but I think you will be able to get it all sorted out soon enough.

Domtom999

I’m using a. Laptop with only the intel 4000 gpu. The 8 gig ram is the highest it would take. I’m going to try the adobe programs. Thanks for the input.

TBerwick Loc: Houston, Texas

One of the problems with Laptops is that generally the gpu shares the onboard RAM for processing. You "could" buy a cheap desktop and work with that but that of course entails additional expense.

Domtom999

I checked the manual for my laptop and found that the ram is expandable to 16 gig. I ordered the ram from b&h. It can’t hurt. Thanks all for advice.

Dngallagher Loc: Wilmington De.

Domtom999

If the memory upgrade doesn’t help I’m definitely going to adobe and ending the pain. The extra memory will be good for Lightroom and Photoshop too. Thanks!

Brucej67 Loc: Cary, NC

You are right and I think the OP will need a new computer (if he can't upgrade the one he has) in order to do any meaningful graphics editing.