Keldon Loc: Yukon, B.C.

I just received my D500 today and went out to take some test shots. I downloaded to my computer via Picassa and although the thumbnails in the properties section look perfectly fine colorwise, the larger folder shots all have a strong magenta hue to them. Any suggestions as to what the issue is? I assume it's something simple that is going to make me feel really stupid.

mrpentaxk5ii

Check the WB setting.

Keldon Loc: Yukon, B.C.

WB was set to auto. The shots were taken in everything from shade to bright sun and of birds, tree's and flowers. All pretty much the same effect.

rjaywallace Loc: Wisconsin

Keldon - 1) any settings changed on your monitor? 2) any recent operating system updates since a time when you were not experiencing this problem? 3) can you ask a family member or friend to take several shots on a completely different camera (or cell phone) that you could process in your copy of Picasa to see if the 'magenta' results are the same? 4) any recent updates to Picasa or new 'filters' or additional processing apps added to Picasa? Just a few thoughts. /Ralph

Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

Post a sample image

Keldon Loc: Yukon, B.C.

Thanks for the suggestions, I appreciate the help. Unfortunately none of them actually apply here.
I just ran some photos taken on my D7000. They came out normal.
Nothing has changed other than getting a new camera.

Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

Post a sample image

Keldon Loc: Yukon, B.C.

Will do. It's a really crappy shot but shows what the problem is.

tdekany Loc: Oregon

I assume you shoot in Jpeg? I can't help you fix the issue now, but in the future, if you shoot raw, 1 click will fix the WB issue.

Keldon Loc: Yukon, B.C.

No, I only shoot RAW.

Keldon Loc: Yukon, B.C.

Well, apparently it's a Picassa issue. Although Picassa will download all my RAW shots from my D7000 without any problems, for some reason it wont download them from the D500 without this Magenta cast. What the hell????

rjaywallace Loc: Wisconsin

Keldon - Since photos shot on your D7000 do not have the problem, it would seem there is a problem with the new D500 camera. Contact the vendor you obtained the D500 from. Does the vendor offer any warranty or simple exchange on defective purchases of new gear? If the vendor cannot/will not be of help, your next step is to speak with Nikon Customer Service...but I'm sure you have figured that out by yourself. Sorry that we cannot offer any simple solution, I'm sure this must be very frustrating. Good luck. Keep us posted on the outcome. /Ralph

tdekany Loc: Oregon

After nearly 3000 posts, have you not learned to read more than the OP?

blackest Loc: Ireland

This page I found interesting
https://photographylife.com/how-to-get-accurate-nikon-colors-in-lightroom/

especially

"i – i’m sure you have covered this elsewhere – but how to get accurate colours in Lightroom, when the default camera calibration profiles is not doing the job. Adobe sometimes takes its time to update LR and ACR camera calibration profiles to reflect the very latest cameras in the market OR simply does not offer coverage of your camera in their profiles — I had horrendous results when I first got my D500 and it was because the Adobe profile was not yet accurate. It was later, in memory a month later. "

It might be interesting to shoot raw and jpeg to see if there is a colorcast in the jpeg also.
There are usually at least 2 profiles for your camera Adobe standard and embedded. you might find embedded is better.

You can create a custom profile with xrite color checker and similar. This can help standardise color between camera's and give an accurate profile.

So saying the color balance on your image isn't bad, it's terrible. It maybe worth finding out which firmware version is in your camera and if it is current.

On the top surface of the d500 are 2 green circles one is exposure compensation on the right i think the one on the left is in a group of 4 and marked quality. (its the one nearest the front) press and hold these 2 buttons together for 2 seconds and try again and see if the white balance improves.

Also maybe try a different memory card that one might be too slow.

It maybe picassa doesn't support the D500 raw format very well. Try google photo's it should have current support for the D500 unfortunately picassa got canceled and it may have not had proper support for the d500 raw files.

Jim Bob

White balance or program issue.