Took it to Canon <> they are going to take it apart and check it out and if it doesn't require any parts it will cost me $175.
I call that theft. They could not duplicate your problem and obviously acted on an old code being tripped of which they were 100% clueless as to why. I call that unnecessary and taking advantage if this is "exactly" how this transpired.
I feel slightly qualified to comment about this and explain the importance of my point:
I am retired now, but since 1978 and completion of training that is no longer offered today, I was a bench level tech, not a Tech like today where all they do is swap out pc boards either, a tech who troubleshoots the pc board affected and replaces the specific components on that board to complete the repair? Simply, manufactures frowned upon board swappers at that time. Times change though, especially when you consider there is no place to educate and train techs today. "Real" techs that can identify the types of circuits on a board and comprehend their purpose beyond...it either works or doesn't.
If I could not duplicate your problem all I could responsibly do is monitor it and see if the err would happen in my care, which is what Canon wanted to charge you $175 for and possibly did. $175 for babysitting your camera and waiting to see if it failed like you and the register claimed it did. Not $175 to open it up and look inside because why would they? It's not broke and until it says err20 or whatever it is working, so why do anything if it's not broke? "Don't fix it if it's not broke" is a saying ALL techs apply regularly. It means if it isn't broken you have nothing to fix, and tinkering around inside is a sure fired way to make sure it is broke?
A bench charge for checking (babysitting) is normal and acceptable, $175 for sitting a camera on a shelf and waiting for it to fail is a crime in my book, there is no way to justify that charge and it's outrageous.
I will not accept that any tech opened that camera up because if they did? why? what led them to a conclusion that there was a problem inside if no current err was present?
That's a pure profit driven charge that penalizes people for not being able therefore they are charging you for being disabled, and they 100% have the ability to wave that fee and should...if it's not broke how can they charge you $175 BECAUSE YOU THOUGHT THEY OPENED IT UP AND LOOKED INSIDE? If they did that was no favor, it wasn't broke.
Folks? Trust me when I tell you, there are fewer and fewer trained techs and fewer trained techs mentored by trained techs, they are vanishing before your eyes....really.
What's left is management handling service using a decreased and depleted, highly untrained with limited abilities.
With their hands tied like this? The big lie is, they have to extort you in part to dissuade you and because they have an inadequate workforce to handle the demand and high cost in repairs forces people into buying new instead.
Since the advent of a boom in consumers electronics, 89-91 it really started heavy exploding into the 90's... Management has not had any concept of "Service" and has used it and the techs to extort paying customers by charging excessive rates for labor and parts (often marked up 500% to 1000%) or forcing you buy an extended warranty or purchase a new item all together.
Simply put, Service is something no one wants to provide - because the true meaning of that word would never imply is ripping you off with high charges or forcing you to make a new purchase ? How is either a service to you? Service means, helping you not screwing you.
Consumers need to stand up and fight back - take a look at the car sales industry today and see how much service matters? Look at all the incentives? Remember they used to charge you extra for warranties? Now they are inclusive....