lsimpkins wrote:
MT - you usually have your finger on the pulse of the industry, but this post puzzles me and may lead others to discount Pentax. I believe that Pentax uses Precision Camera for both in and out of warranty repairs. While this is not a Ricoh-owned service center, it is nonetheless their USA warranty facility. I do remember that starting back when Honeywell was the US distributor most repairs were handled in-house in Colorado. It might be nice to see this setup again, but I don't know whether it would make financial sense.
Some time after the acquisition of the Pentax brand by Ricoh, they transitioned warranty and other repairs from Cris to Precision. This transition did not go as well as one would hope and caused many complaints regarding responsiveness and repair turnaround. Those issues seem to be resolved, but have probably left a bad taste in people's mouths, including potential dealers.
Note that I have no connection with Ricoh other than as a long time Pentax owner.
MT - you usually have your finger on the pulse of ... (
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lsimpkins....You hit the nail on the head...!!!!! I had an issue early last year when I downloaded a firmware upgrade for my K7 and it took out the main board. Advised to send the camera to Precision....a long story later I now shoot a K3...as the repair cost to the K7 out weighed the value....my point in writing is to say that dealing with Precision was not fun...actually the worst customer service ever!!!! Compared to dealing with C.R.I.S. and a great camera shop in my state....Advanced Camera (the best) they need a top notch customer service.....MT is correct ....!!!!! I have shot Pentax since 1973 and have had several models over the years and felt unsupported as a longtime customer having to deal with Precision Camera....J3