jbk224 wrote:
Everyone has opinions. Some, may even have 1st hand direct knowledge.
Three people in this thread provide just about everything there is to know.
Bill tells us all we need to really know...99.99999% of the items returned likely have absolutely nothing wrong with them. Buyers remorse, dealer returns,......And, a process is in place to 'check' these items and send those that need more attention to the in-house NikonUSA techs. We don't need to care or know how much anyone gets paid and exactly what happens. All that matters is that the purchasers of refurb products from Nikon are happy. This does not mean that there is 100% satisfaction, but enough to warrant their program and process. And when there is a problem..Nikon takes care of the customer 1st and foremost. Should be case closed.
Scott, properly provides the view that no GOOD manufacturer would implement a re-furb program that would damage their reputation. And therefore, returns must go through a process that ultimately results in a successful result.
Now Paul, on the other hand, takes the contrary view. Why would any rational business actually 'test..spend the resources... for something to be like new and sell it at less than retail? (paraphrased). And, further challenges Scott and belittles Scott for is lack of acumen in making his statements. Paul's example 'proves' his claim and that one only needs to run the numbers to see that 'thorough testing' is not possible. And further that Scott's own professional experience does not matter one bit. Nice and constructive.
Back to Bill for the final word '.....Returned items are looked at to make sure they work. End of story. They are not put through any testing by techs..'
This implies, without any stretch of one's imagination, that there is a process in place with people properly trained to determine if items 'work'. And those that don't, or (in accordance with Paul's checklist), are sent through to another team. This does not mean that items that work are put through rigorous testing..it only means, that at a minimum, THERE IS A PROCEDURE IN PLACE TO DO SOMETHING....and clearly this process works for NikonUSA and it's customers.
So, why would any rational company..........? Well, the program seems to be successful. And, products sold at a lower cost than new..with shorter warranties. And, the company has added a program that they deem necessary for the brand and customers. I would guess, with my small brain, that NikonUSA has evaluated the costs and benefits of this program and deemed it worthwhile.
Scott, I am onboard with your concept for this successful program. Paul, what is the point of belittling someone's opinions and experience in order to bolster your view--opinion--not fact? Bill, thanks for your in-house Nikon take of a program that works.
Everyone has opinions. Some, may even have 1st han... (
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Thank you. Warranty costs are a component of the final selling price.