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Posts for: Hershel
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Apr 28, 2020 10:42:25   #
Barb,

I hope this finds you and yours well. I'm so pleased that you are happy with your purchase and your shopping experience at B&H Photo and we are grateful for the kind compliment. All of us at B&H value your patronage and hope to continue to earn your trust for many happy and healthy years to come.

All the best.

Hershel K. Waldner
B&H Photo, Video, Pro Audio
212-239-7500 ext. 2893
hwaldner@bhphoto.com
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Mar 3, 2020 13:02:37   #
AndyT wrote:
If I wore a hat it would be off for B&H Photo.


Andy,

Thank you for the kind compliment and taking the time to acknowledge our efforts. We hope you enjoy your purchase and we are all most grateful for your patronage.

All the best to you and yours.

Hershel K. Waldner
B&H Photo, Video, Pro Audio
212-239-7500 ext. 2893
hwaldner@bhphoto.com
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Jan 6, 2020 16:05:43   #
CurleyB wrote:
B&H mis-packaged a lens resulting in me receiving the wrong used lens. I called immediately expecting resistance, but could not have been more wrong. Upon hearing my explanation, I received an immediate apology, a return label within minutes via email and a promise that the correct lens would be sent as soon as they received the lens sent in error. Today I received the lens I ordered and could not be happier. Mistakes happen and I accept that. It is how the business responds to these type situations that speaks to their business culture. B&H made a stellar recovery.
B&H mis-packaged a lens resulting in me receiv... (show quote)


Mistakes do indeed happen despite our best efforts. I'm glad it was resolved to your satisfaction and hope you accept our profound and sincere thanks for taking the time and effort to post this. We are grateful for and appreciate your patronage.

Best wishes for a Happy New Year.

Hershel K. Waldner
B&H Photo, Video, Pro Audio
212-239-7500 ext. 2893
hwaldner@bhphoto.com
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Jan 2, 2020 11:49:36   #
Furaha wrote:
Hello to all my fellow photographers out there. My name is Furaha Moye, I am a new member from NYC. I'm fairly new to photography and shoot with the Nikon D3400. I look forward to connecting with many of you talented photographers, learning and ultimately growing in my artistic range.


Welcome!
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Dec 31, 2019 16:21:24   #
Cwilson341 wrote:
Hershel, your very kind assistance on the purchase of my D850 some time ago has let to two additional camera purchases since then and a very happy customer.


It was my pleasure and we hope to keep you happy in the years to come!

HERSHEL
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Dec 31, 2019 13:16:02   #
Cwilson341 wrote:
B & H - I know that most of you here already know what great service B & H provides but it never hurts to re-state it!


Thank you for taking the time and effort in posting your kind compliment. We never get tired of hearing it and it just acts as an added incentive for us to continue to strive daily to raise the industry bar for stellar customer service both before and after the sale. I make sure that a copy of posts like yours finds their way onto the owners desk whenever I come across them as it puts a smile on his face.

We at B&H Photo thank you and all of our UHH friends for your patronage and extend our sincere best wishes that may you and your family have a most Happy Holiday Season and may the coming New Year bring to you and yours all the blessings of Health, Peace, Joy and Prosperity.

All the best.

Hershel K. Waldner
B&H Photo, Video, Pro Audio
212-239-7500 ext. 2893
hwaldner@bhphoto.com
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Dec 26, 2019 10:55:42   #
Scruples wrote:
Dear Mr. Waldner: I wish to thank you and the wonderful staff at B & H Photo and Video.


Thank you so much for all the kind words. I did indeed see your Channukah related post the day you posted it. I'm sure many here appreciated it as it was quite thorough. I occasionally also add background information when explaining a photo with religious practice connotations but I tend to it keep limited to the strictly Orthodox version.

I'd be real happy to meet you. Let me know if you plan on stopping by on a Mon.-Thurs. between 10 a.m - 4 p.m. and I can show you around.

All the best.

HERSHEL
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Dec 26, 2019 10:45:51   #
Thanks to all above and those who may follow for your good wishes. This year as in years passed, I have had the pleasure of meeting several UHH members and show them around our extensive premises. I hope and very much look forward to meet many more in 2020.

Best wishes to all good people here for a Happy New Year.

HERSHEL
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Dec 24, 2019 17:03:44   #
To my Dear Fellow UHH Members,

I'm confident that I speak for my colleagues here at B&H Photo in expressing our heartfelt gratitude to you our treasured customers that we have the pleasure of serving and hope to continue to earn your trust and continued patronage in the years to come.

Please accept our sincere best wishes that you and your family have a most Happy Holiday Season and may the coming New Year bring to you and yours all the blessings of Health, Peace, Joy and Prosperity.

Hershel K. Waldner
B&H Photo, Video, Pro Audio
212-239-7500 ext. 2893
hwaldner@bhphoto.com
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Dec 20, 2019 09:54:22   #
rmm0605 wrote:
Thank you, Jim! Same back at ya!


Thank you. Please accept my sincere best wishes that you and your family have a Happy Holiday Season and may the coming New Year bring to you and yours all the blessings of Health, Peace, Joy and Prosperity.

HERSHEL
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Dec 6, 2019 09:09:41   #
Steve,

You are quite correct. My personal philosophy regarding credit cards is if I will not be able to pay the monthly CC bill in its entirety then I don't make the purchase. I do buy everything I possibly can with credit cards all month to accumulate miles, points and to maintain a high credit score but pay the bills electronically the moment they come in and never ever carry a balance.

The Payboo card is an excellent way to pay for purchases at B&H Photo (as the accumulation of B&H boxes in my living room will attest) because in addition to the low prices and free shipping I get the equivalent of an additional 8.75% off my final purchase cost which is the amount of the tax here in NYC.

Best wishes for a Happy Holiday Season.

HERSHEL
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Dec 5, 2019 17:00:08   #
SteveR wrote:
Just wondering, what's the annual percentage rate on payboo?


Our Payboo FAQ page will answer pretty much all of the questions most folks will have regarding the card.

https://www.bhphotovideo.com/credit-cards

HERSHEL
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Dec 2, 2019 15:45:12   #
kcj wrote:
Who do you get in touch with about a product you purchased at b and h I thought his name was Hershel


Hi,

For Customer Service you can call 800-221-5743. In the event you feel your issue has not been satisfactorily resolved you can escalate it to Henry Posner at henryp@bhphoto.com and make sure you include your order number.

Try Customer Service first before escalating.

All the best.

HERSHEL
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Nov 26, 2019 17:04:23   #
WDCash wrote:
Mike,
Thanks very much for sharing this. We find ourselves in Manhattan, lower west side, every couple of months and I have thought of taking a side trip over to check out B&H in person.
The type of service you direction is just the kind of place I would choose to do business with when it's time.
What a treat to be able to deal with knowledgeable sales people.

Bill


Well Bill, It would be our pleasure for you to visit B&H Photo and if you plan to visit Monday-Thursday and give me some advance notice I can show you around our premises as I enjoy meeting fellow UHH members.

HERSHEL
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Nov 25, 2019 14:36:55   #
MadMikeOne wrote:


Thank you, Hershel!!!


Karen,

On behalf of my colleagues and I please accept our sincere thanks for such a thorough and complimentary recounting of your recent visit at B&H Photo. I had such a great time showing you and Steve around. It's always a labor of love when I get to meet fellow UHH members and show them around our little camera shop. I'm so glad that you can so eloquently bear first hand witness as to how much effort, time and resources go into treating a customer with respect and catering to their needs both before and after the sale.

I have set aside a stash of our now famous taffy candies in anticipation of your next visit!

Best wishes to you and your family for a Happy Holiday Season and may the coming New Year bring to you and yours all the blessings of Health, Peace, Joy and Prosperity.

HERSHEL
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