I retired from Intel 5 years ago after 20 years with the company. Worked for another computer company for over 11 years prior to that. I had a coffee mug that expresses the whole thing. "To err is human. To really foul things up requires a computer!"

Best of luck to you and I hope your conversation with Epson comes up with a solution. I've got a call with Dell coming up that will either resolve an issue with a Dell laptop or remove them permanently from my "do business with again in the future" list.