Fmaxxxx Loc: Marietta, GA

INFO: Epson P600, Paper size 11X14", image size in Photoshop 10.6X13.6" which leaves a 3/16" white paper border around the image when printed. (This is to allow for shifting the mat on top of the image as appropriate).

TODAY'S PROBLEM:

1) Printed an image as above and it had the usual 3/16" border.
2) Printed a different image as above; it had only a 1/16" border.

Before anyone asks I'll answer: Yes, I'm sure both images in Photoshop are 10.6X13.6" in size.
I also used the same photo paper in both cases.

I tested again with yet another image and opened the top of the printer while it was running; the edge of the beginning of the print was 1/16".

I downloaded a "new" driver for the printer before I did the last test, so that was of no help.

Is there anyone here who could suggest what the heck could be causing this???I would appreciate your input.

(If the answer is so simple that you fear I may be embarrassed when I read it, fear not for I have never laughed so hard as when I laugh at my own mistakes.)

Thanks in advance.

(I was going to consult Epson but thought of trying here first. I'd like to do some more printing this weekend.)

MT Shooter Loc: Montana

Disable "borderless" printing in the printer menu. That should do it.

Fmaxxxx Loc: Marietta, GA

I can't disable "borderless" printing. It's never been activated for this printer -- or for any other printer I've used over the past 20 years or so.

Don't take that as a put-down. I appreciate your response and if your brain cogitates in your sleep and comes up with another suggestion, please let me know. This is not an existentially threatening situation; I can always adjust the size of my image -- but I'm irked when something like this happens suddenly and without explanation. My bet is that Epson won't have the answer. I'll find out next week.

Thanks again.

Tjohn Loc: Inverness, FL formerly Arivaca, AZ

I don't print through PS so that may be a problem. I print through LR and I am able to check all through the process, including setting borders and seeing the WYSIWYG before the final printing.

Fmaxxxx Loc: Marietta, GA

I can see the image as it will appear in print when I'm on Epson's "Printer Setup" page and am printing in Photoshop. In over 10 years I have never had a problem with this approach until yesterday. I have sent a detailed description of the problem to Epson Support and expect to hear from them in a day or so. Whether or not they can tell me what's wrong and what can be done to correct it remains an open question. :)

ygelman Loc: new -- North of Poughkeepsie!

When I have "strange" problems with my Epson 3800, I re-boot my desktop. It has always worked -- don't know why.

Fmaxxxx Loc: Marietta, GA

I tried a reboot last night with no effect. Also tried to download a printer driver but was told what I now have is OK. This is one of those puzzling situations which I have to depend on the experts to resolve. I sent a detailed description of my problem to Epson last night and can expect a response within a day or so. Somehow, I'm not sure they'll have any idea what the problem is. If they come up with an effective solution, I'm come back here and redeem them with praise!

Thanks for your interest in my mental well-being! It's under stress for the moment! :)

ygelman Loc: new -- North of Poughkeepsie!

Hmmm. Had you also turned off the printer before re-booting? (Just still poking around. . . )

Oh! I know! Just kick the printer where the inks are (have a cloth ready to wipe up your tears of joy. . . )

Clapperboard

Is the resolution of both images the same? The same DPI in the printer settings? The same PPI in the image?
I suspect there might be a difference that is over riding the print size setting.

Fmaxxxx Loc: Marietta, GA

Yep, I actually shut down the PC completely and turned it on again after about 30 seconds. Re kicking the PC -- I may have to resort to that after hearing from Epson!

Fmaxxxx Loc: Marietta, GA

Your questions are valid and I can answer "yes" to both. What's puzzling is that the first image I printed turned out OK border-wise. The second one didn't. The puzzle? I then started printing the first (successful) image again and it too failed to yield the correct border the second time around. No settings had changed. I don't know if the problem occurred in Photoshop or in the printer software. Maybe if we talk this to death someone will have a eureka moment and supply an answer. However, suggesting I buy a new PC and a new printer will not be taken as a eureka moment solution!!! :) (I'm hoping the folks on Mount Epson can give me some helpful information.)

bwilliams

Just a guess but make sure paper tray and guides that hold are tight to the paper. I have had some move and give problems

Picture Taker Loc: Michigan Thumb

Call Epson (562) 276-1305

Clapperboard

Thank you Fmaxxxx for being so polite in your response. My first thought was to suggest Epson Print Utility as I thought it worked with ALL the SC series of Epson printers. However apparently it doesn't include the P600.
I have the P800. The print quality is superb but there are quite a few 'odd' results. Hence I looked into getting a RIP. The Epson Print Utility is a fabulous piece of (FREE) software. Lightroom has a separate print utility that is better than printing from Photoshop and may not suffer as many incongruities.
One possible answer might be to include the margin in your image. Setting the canvas size in Photoshop as the full size of the paper and adjusting the image within the canvas to create the margin you require. Thus you would then just send the image to the printer in the usual way but the margin is in the image and not calculated by the printer.

Ghery Loc: Olympia, WA

I retired from Intel 5 years ago after 20 years with the company. Worked for another computer company for over 11 years prior to that. I had a coffee mug that expresses the whole thing. "To err is human. To really foul things up requires a computer!"

Best of luck to you and I hope your conversation with Epson comes up with a solution. I've got a call with Dell coming up that will either resolve an issue with a Dell laptop or remove them permanently from my "do business with again in the future" list.