DWU2 wrote:
A big part of the problem was that vendors (are you listening, Avaya?) cheaped out on user training. Instead, they tried to "train the trainer," giving brief instructions to admins who were not familiar with the phone system, and expecting them to train other users. Consider what it would be like to train someone who had never used a DSLR on how use a Canon 5D Mark IV in one hour, then expect them to train others. It failed miserably.
Bean counters always think they have a faster, cheaper, better way. At least nobody died. Hopefully. Far better then the performance of the Pentagon. Why spend money to put a gun on the Phantom and teach the pilots how to use it when we have missiles that will do the job. That really worked. Well, if you overlook the 10 to 1 loss ratio to the Migs early on. Don't get me started on the M-16 fiasco when it was first issued. Best hi-tech club on the battlefield. All so somebody behind a desk can point to how much money they saved.