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My Experience With Tamron
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Jan 3, 2018 17:35:32   #
leftj Loc: Texas
 
Ed Chu wrote:
my Panasonic flosser, under warranty, needed repair; P wanted a receipt; went on to Amazon, printed it, shipped it, done

I don't understand all this wasted energy and time spent on this subject


And yet - here you are wasting your time and energy on this subject.

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Jan 3, 2018 17:54:34   #
lamontcranston
 
MT Shooter wrote:
I think the main point here is that the OP posted a scathing remark against Tamron based on his own refusal to comply with established and published rules, and then completely abandoned his own thread showing total disdain for the community.
He knows now his problem is of his own making, not a Tamron issue at all so he is ignoring his own thread. Not much point in trying to help someone who really only wants to complain about something and not actually have his "problem" addressed.
I think the main point here is that the OP posted ... (show quote)


What an inane comment. I have read and considered every response on this thread. There would be no reason to respond to every post. Most have been well thought out comments that have been very much appreciated. All I can say to Mr. MT Shooter is, if you don't like the content or tone of the thread, don't read or contribute to it. You rarely post anything of merit anyhow. Your wisdom won't be missed here.

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Jan 3, 2018 17:57:03   #
DaveO Loc: Northeast CT
 
lamontcranston wrote:
What an inane comment. I have read and considered every response on this thread. There would be no reason to respond to every post. Most have been well thought out comments that have been very much appreciated. All I can say to Mr. MT Shooter is, if you don't like the content or tone of the thread, don't read or contribute to it. You rarely post anything of merit anyhow. Your wisdom won't be missed here.

You've been here since July, 2017. Just noting.

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Jan 3, 2018 18:32:22   #
MT Shooter Loc: Montana
 
lamontcranston wrote:
What an inane comment. I have read and considered every response on this thread. There would be no reason to respond to every post. Most have been well thought out comments that have been very much appreciated. All I can say to Mr. MT Shooter is, if you don't like the content or tone of the thread, don't read or contribute to it. You rarely post anything of merit anyhow. Your wisdom won't be missed here.


Funny guy. Time to rejoin your pity party.

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Jan 3, 2018 19:04:58   #
MrGNY Loc: New York
 
lamontcranston wrote:
My daughter-in-law gave me a new Tamron 18-270 F/3.5-6.3 Di II VC PZD for Christmas to use on my Nikon D3300. Due to the frigid temperatures I have not had a chance to use it yet. I went to register the 6-warranty on the internet yesterday and was unable to complete the process because I didn't have the original sales slip (proof of purchase) to submit with the paper work. So I called Tamron Customer Service in the New York area this morning and explained that I didn't have the original sales-slip because the lens was a gift. The lady very rudely advised me that I could not register the 6-year lens warranty if I did not submit the original sales slip, regardless if it was a gift or not. I feel very reluctant to ask my daughter-in-law for the sales slip since it was a Christmas gift. The very rude Tamron CS rep said "Sorry, no proof of purchase, no warranty on the lens." I'm very disappointed there is no provision for registering a gift without the original receipt. But I am more disappointed at the rude attitude this CS agent displayed. It's very doubtful I will purchase a Tamron product in the future. Just a word to the wise, if you are buying a Tamron product or receiving one as a gift, you'd better get the original bill of sale or you can forget about their 6-warranty on their products.
My daughter-in-law gave me a new Tamron 18-270 F/3... (show quote)


Tamron was giving a rebate on lenses, that is why they need a receipt for proof of purchase. I would just register the lens on line or have your daughter in law register the lens in your name for you. Quite a simple fix.

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Jan 3, 2018 20:28:54   #
jkatpc Loc: Virginia Beach
 
MT Shooter wrote:
PROOF OF PURCHASE is the one and only way ALL manufacturers verify that you actually bought the lens new and not used. Its required! If you choose to sacrifice your 6 year warranty right because you are too "embarrassed" to ask for a copy of the receipt, then that is your choice and your choice ALONE. If she does not want you to know what she paid for the lens she can simply black out the amount. But Tamron NEEDS to know WHEN the lens was bought AND whether or not it was bought from an authorized dealer to validate the warranty. No camera or lens manufacturer will require any less! Tamron offer their "Pre-Registration", you do not HAVE to pre-register for warranty work, but you WILL have to submit that proof of purchase to receive warranty repairs in the future. Their pre-registration is simply a convenience to the customer so you don't have to submit that same documentation again in the future should you need service.
Time to put on the big boy pants and follow all the rules that the rest of the world has to follow!
PROOF OF PURCHASE is the one and only way ALL manu... (show quote)


Thank you.

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Jan 3, 2018 20:31:01   #
MT Shooter Loc: Montana
 
jkatpc wrote:
Thank you.


My pleasure

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Jan 3, 2018 21:01:05   #
Marionsho Loc: Kansas
 
DaveO wrote:
You've been here since July, 2017. Just noting.



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Jan 3, 2018 21:43:22   #
burkphoto Loc: High Point, NC
 
suntouched wrote:
Unfortunate experience. Just remember, the person on the other end of the phone represented Tamron on the day you called but she is likely just an employee without regard for representing the company well. It might be totally different on another day. Tamron makes a good lens- it would be a shame to write them off. Ask your DIL for the receipt and get your lens registered. The price of the lens is not a secret- it is published on multiple photo sites.


Good advice. If the OP explains gently to her daughter in law that she/he can't get the warranty without the sales slip, she should understand. If not, the OP has more serious issues than lack of warranty on a lens.

MT Shooter is right... Proof of Purchase establishes date of sale and authorized importation, and since a warranty is essentially a contractual promise, they can insist on it.

One bit of reassurance... Tamron makes great products. I used to work at a school portrait company. We were a Tamron dealer. We also had about 440 of their 28-75mm f/2.8 zooms on our own portrait cameras. They lasted longer than six years. We had just a few failures, and I'm not sure that most of those reported failures weren't operator errors.

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Jan 3, 2018 21:49:32   #
maddawgg
 
You're not going to let this go until you piss someone off, are you?

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Jan 3, 2018 21:52:53   #
leftj Loc: Texas
 
maddawgg wrote:
You're not going to let this go until you piss someone off, are you?


Use the quote dingbat so we know who you're talking to.

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Jan 3, 2018 21:56:40   #
maddawgg
 
DaveO wrote:
Undoubtedly there is also a bunch saying that maybe the rep wasn't rude and provided an unwelcome answer.


Trying again.

You're not going to let up until you piss someone off, are you?

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Jan 3, 2018 21:57:37   #
burkphoto Loc: High Point, NC
 
leftj wrote:
Use the quote dingbat so we know who you're talking to.


Quote Reply *button*. A dingbat is a special character in a type font. © (copyright symbol) is an example.

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Jan 3, 2018 22:00:50   #
leftj Loc: Texas
 
burkphoto wrote:
Quote Reply *button*. A dingbat is a special character in a type font. © (copyright symbol) is an example.


And I thought the day was going to get by without me learning. Thanks! Although I was using the synonym.

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Jan 3, 2018 22:09:24   #
maddawgg
 
leftj wrote:
Use the quote dingbat so we know who you're talking to.


There, how's that moron?, see I can call people names also. You see one post from me where I made a mistake and you instead of offering help choose to attack me verbally. That happens a lot on here and why this thread took the direction it did. There are lot on here that fall into your category, guys/girls who bolster their ego by pointing out other's mistakes. Sucks to be you........

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