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My Experience With Tamron
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Jan 3, 2018 10:25:44   #
leftj Loc: Texas
 
pete-m wrote:
Didn't the damn thing come with a warranty card? Does the card specify that proof of purchase is necessary?
This may only be necessary for registering without using the card. Otherwise it doesn't make sense.


Yes, the warranty card specifies that purchase receipt is required. I have registered 2 Tamron lenses with no problems.

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Jan 3, 2018 10:29:45   #
Woodworm65 Loc: Lombard, IL
 

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Jan 3, 2018 10:45:15   #
Bultaco Loc: Aiken, SC
 

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Jan 3, 2018 10:47:59   #
jackinkc Loc: Kansas City
 
SouthernExposures wrote:
This is 2018-start the new year by calling Tamron support &request a supervisor & advise of your first call-if that supervisor is rude ask for his/her supervisor! Do not let them get away with shoddy treatment of customer. We spend too much $$ on gear to be treated this way-demand perfection! Just my $.02 ! Good luck.


Outstanding solution!!!! But please do call Tamron and let them know how you were treated.

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Jan 3, 2018 11:30:50   #
PGHphoto Loc: Pittsburgh, PA
 
lamontcranston wrote:
My daughter-in-law gave me a new Tamron 18-270 F/3.5-6.3 Di II VC PZD for Christmas to use on my Nikon D3300. Due to the frigid temperatures I have not had a chance to use it yet. I went to register the 6-warranty on the internet yesterday and was unable to complete the process because I didn't have the original sales slip (proof of purchase) to submit with the paper work. So I called Tamron Customer Service in the New York area this morning and explained that I didn't have the original sales-slip because the lens was a gift. The lady very rudely advised me that I could not register the 6-year lens warranty if I did not submit the original sales slip, regardless if it was a gift or not. I feel very reluctant to ask my daughter-in-law for the sales slip since it was a Christmas gift. The very rude Tamron CS rep said "Sorry, no proof of purchase, no warranty on the lens." I'm very disappointed there is no provision for registering a gift without the original receipt. But I am more disappointed at the rude attitude this CS agent displayed. It's very doubtful I will purchase a Tamron product in the future. Just a word to the wise, if you are buying a Tamron product or receiving one as a gift, you'd better get the original bill of sale or you can forget about their 6-warranty on their products.
My daughter-in-law gave me a new Tamron 18-270 F/3... (show quote)


Why not ask the daughter in law to register it for you ?

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Jan 3, 2018 11:32:28   #
leftj Loc: Texas
 
PGHphoto wrote:
Why not ask the daughter in law to register it for you ?


Because, then if there is a warranty issue later on she would have to handle it when it's your lens.

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Jan 3, 2018 11:44:36   #
PGHphoto Loc: Pittsburgh, PA
 
leftj wrote:
Because, then if there is a warranty issue later on she would have to handle it when it's your lens.


not if she entered the OP information and the necessary sales slip. It would be registered to the OP and everyone would be happy !

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Jan 3, 2018 12:07:35   #
Papa j Loc: Cary NC
 
I dealt with Tamron in several occasions very progressional and accomadating sorry for your experience. Try again and speak to a supervisor they once sent me the rubber grip for my focus ring on the 24-70 for free

Joe

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Jan 3, 2018 12:14:55   #
Royce Moss Loc: Irvine, CA
 
Does not make sense. I have never had to produce a sales slip for any of the many photo vendors I have used. I you just could ask her to submit the sales slip and send the warranty to you.

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Jan 3, 2018 12:19:18   #
Ira
 
I have had only had great experiences with my dealing with Tamron in the past. They went out of their way to help me.

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Jan 3, 2018 12:38:12   #
editorsteve
 
The warranty is still in effect even if you do not register, but if you have a problem, you STILL need the receipt or some other proof-of-purchase to get repair service. Good details here: https://www.consumerreports.org/cro/magazine/2013/05/the-word-on-warranty-protection/index.htm

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Jan 3, 2018 13:14:11   #
PHRubin Loc: Nashville TN USA
 
Dave327 wrote:
OK - send relevant info to your daughter-in-law and have her submit. Yup, stuff like that is a real pain, but with all the fraud going on I can see why. No excuse for rudeness!


I second the motion! Have DIL register it in your name.

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Jan 3, 2018 13:25:41   #
Leitz Loc: Solms
 
As usual with these whining posts, we only get half the story.

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Jan 3, 2018 13:28:09   #
DaveO Loc: Northeast CT
 
Leitz wrote:
As usual with these whining posts, we only get half the story.



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Jan 3, 2018 13:37:10   #
RJWagons Loc: Lake Ridge Virginia
 
Usually a sales receipt is needed for a rebate not a warranty but things change all the time. Why not just go the simple route and explain the situation to your daughter-in-law. If she's savvy enough to buy you a lens like that she will have a solution to this problem.

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