swandsch wrote:
Okay...There are a bunch of saying out there...'The Customer is Always Right'; 'It's the new normal'; 'She was having a bad day' 'Turn the other cheek' etc., etc., etc.
Bottom line Customer Service is Dead! Period! Why? Many theories. My explanation is we, the customer dosen't do anything about it. In this example, there were many good solutions to how the FIL should deal with it. Deal with it? I say no, until we, the consumer get real about this type of treatment we will be dealing with this again and again and again. Good Lens - yes, good price - probably - but does that give the manufacture the green light to treat us this way? Because Sigma does it, Nikon does it, Tamron does it - this is golden, this is it? Enough already. Just imagine for a moment, everybody who got an item as a gift that could not register it because of a lack of the original receipt took the item back. Now there's a statement! Everybody complains, nobody does anything about it - including me. Maybe 2018 I'll start standing up, speaking up, and take action.
One more thing...Six year warranty is a great selling point, but if a high percentage of consumers can't get their product registered for one reason or another, a lot less exchanges under warranty - bottom line dollars looking pretty good for the manufacture.
Okay...There are a bunch of saying out there...'Th... (
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This is a whole lot of pontificating about nothing. Just comply with the manufacturer requirements and all will be well.