russelray Loc: La Mesa CA

It would no longer work, but if you quit paying your monthly payments, to me that would mean that you have decided to use different software. No big deal.
I love the subscription model because instead of paying thousands of dollars a year for Photoshop, Illustrator, Bridge, InDesign, and Illustrator, and upgrading so that I'm always ahead of my Clients, I get everything now for a mere $29.95 a month. After I created an Excel spreadsheet to analyze the costs of all this software, it was a no-brainer to thank Adobe for their subscriptions.

Wilderness Images Loc: Apache Junction, AZ.

Thanks for the response russelray, it sounds like you're heavily involved and require all the add-on's. I was only a user of LIghtroom and Elements, so my spreadsheet showed that it was a no-brainer to go shopping elsewhere.

rjaywallace Loc: Wisconsin

I previously worked several years as a Technical Support rep for a company that makes popular financial software.
At the call center we were forbidden to use the word "bug". Instead, management suggested we call such anomolies "undocumented features".🤓 /Ralph

jmvaugh Loc: Albuquerque

I taught myself PSP years ago at work. I got a home version free with a Dell desktop and did buy an upgrade this Spring when I took delivery of my camera. I had to use Corel Support for AfterShot, which did help but seemed to take awhile using email. I’d give Corel a B- for their effort.

I’m certainly not a fan of subscription licenses, I much prefer pay once and get free patches and discounted upgrades, but unfortunately most software other than the OS have moved to either yearly or monthly subscriptions. I guess consumers hate big up-front costs. If I’m forced into subscriptions, I’d prefer once a year to a monthly subscription. I mean cripeys, it’s like the stinking cable bill!!!!

Oh well, I’ll just go back to sipping my coffee and muttering to myself crap like “old school rules”.

Bill_de Loc: US

That is true, but to use a term that Adobe uses for it's non rental software, you are "buying" a "Perpetual License".

I would have preferred a system were you initially buy a perpetual license and have the option to subscribe to the updates. If you choose to stop the updates things work with the updates you have. If you decide to go back to the subscription, you have to play catchup and pay for the months you missed.

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russelray Loc: La Mesa CA

AND if you never upgrade Lightroom and Elements, then it might make sense to go elsewhere. Even just using Photoshop and upgrading each time, the subscription model for both Photoshop (and Bridge!) and Lightroom shows that it is much less expensive than buying and upgrading.

russelray Loc: La Mesa CA

You might be buying a perpetual license but the software company isn't obligating itself to support that perpetual license in perpetuity.

russelray Loc: La Mesa CA

That's simply not true.

If one has an annual subscription paid monthly, if you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your service will continue until the end of that month’s billing period, and you’ll be charged an early termination fee of 50% of your remaining contract obligation. For example, if you have 5 months of your contract left when you cancel and you pay $10/month, you’d pay 50% of the $50 remaining balance = $25 early termination fee. If you have a prepaid annual subscription, if you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. If you have a month-to-month subscription, if you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period. At any point that your contract term is up, you can get a new contract. So on a month-to-month contract, which many of my Clients have, you could go for a month, quit for three months, go for two months, quit for a month........ Any combination. You can switch contract terms, cancel, go back, go to a different contract term, whatever.

It's not rocket science and there's no need to make up things or use alternative facts.

Bill_de Loc: US

If you had only read ALL my words you could have saved yourself a lot of typing. No alternate facts, no rocket science, just fourth grade reading skill is all that's necessary.

I would have preferred a system were you initially buy a perpetual license and have the option to subscribe to the updates. If you choose to stop the updates things work with the updates you have. If you decide to go back to the subscription, you have to play catchup and pay for the months you missed.


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jerryc41 Loc: Catskill Mts of NY

I love WordPerfect. I've been using it for probably thirty years. I upgrade when there are enough improvements.

russelray Loc: La Mesa CA

I was talking about your last sentence: "If you decide to go back to the subscription, you have to play catchup and pay for the months you missed." No. You don't. That's false. Now if you're saying that you would prefer such a system, that's odd and strange. Why would you want to pay extra money for something you didn't use before you can use it again? Weird.

Maybe you need to look in the mirror.

Bill_de Loc: US

That is a single paragraph. All three sentences refer to what I would prefer, not what is now.

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russelray Loc: La Mesa CA

As I said, it would be weird for anyone to prefer to pay for something they didn't use. Really weird. But that's okay. Everyone has their own way to spend money.

digitalhank

I have used their Visual Studio for over 10 years and have never had a problem with their customer service. As recently as two days I used their CS. After installing the recent Windows 10 upgrade my GUI changed and I could not figure how the fix it. After several attempts via emails nothing worked. They finally set up a remote access session and the problem was fixed in less that 2 minutes. The problem was a small arrow that was pointing in the wrong way.

mlj Loc: Anderson, SC

That kind of CS is what I thought they would do for my software but, unfortunately, that was not the case. Somehow (do not know how) the problem seems to have fixed itself.