Mike Adams wrote:
Well, after 8 phone calls and 6 emails, I finally made contact. It took about 15 minutes to establish that nothing they suggested worked. So, my options are an authorized repair dealer(70 miles away, no available cost estimate) or send it back and trade for another printer. The choices were a Pixma Pro10 or 100 at $700 or $500: neither seem like a good deal.
Look for a new Pro 100 with supplies on ebay...