Adorama Disappoinment
Nov 26, 2016 17:05:54 #
jims203 wrote:
As many if us have learned over the years. Never ... (show quote)
That is certainly not my experience. In numerous orders I have only experienced one minor problem-they separately shipped one of four items included in my order and it arrived several days after the initial shipment.
Nov 26, 2016 17:08:27 #
I used to work near a UPS depot. If we weren't home when a package requiring a signature arrived, they would leave the little yellow tag. You could sign it and leave it on the door. They would then leave the package, and I assumed the liability. The other option was to call and tell them to hold and pick it up the next day. Then I could go into the depot, give them the address and be handed the package. No signature or I'd required. Go figure. 
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Nov 26, 2016 17:13:29 #
HelenOster wrote:
I will rephrase. Our contract with UPS does not al... (show quote)
Your point about rerouting is valid and I know from the experiences of others that the local UPS terminal will not rerout at customer request. Just the same, they will hold a package and I doubt very much that UPS considers it a breach of any contract to hold in their terminal a package and then require photo ID and a signature, if necessary. It still fulfills security, provides a bit of customer service, and is not the actions of careless employees, as you imply. I wish the USPS was as reliable and consistent as UPS.
Nov 26, 2016 17:15:58 #
Peterff wrote:
.....I still think that some consideration of how the policies are expressed may be helpful going forwards.....I still think even more explicit communication may help .....there are always improvements that can be made.
Thank you. Please email me: Helen@adorama.com with your suggestions of how you feel we can communicate better the need to contact us to arrange re-routing UPS deliveries, and I will be delighted to bring them to the attention of our management team.
Nov 26, 2016 17:37:05 #
HelenOster wrote:
Thank you. Please email me: Helen@adorama.com with your suggestions of how you feel we can communicate better the need to contact us to arrange re-routing UPS deliveries, and I will be delighted to bring them to the attention of our management team.
Thank you. I will take a look and do that. It may take me a day or two, but I thank you for the invitation. This would not be about re-routing, just about the explicit process of responsibilities and communicating about either holding a package for pickup or signatures required by the shipper. Simply clarification, but I'll give it a shot. I'll need to look at what you already have posted and how you do it. It may already be there, but if people aren't reading it you may be able to make it easier for them.
Have a great weekend. Take care, and once again thank you for your very professional approach.
Nov 26, 2016 21:42:40 #
Sorry you had such a bad experience. It sounds to me like you had a problem with UPS, not Adorama. I have had nothing but good experiences with Adorama.
I had similar but much smaller problem with the US Post Office. I also opened a dispute with my Credit card company. The credit card company informed that they were investigating the dispute and would let me know. I informed them that I will stop using their card while they investigate the issue. I stopped using the card. It took about two months but the credit card finally decided in my favor. I'm now using that card once more. My issue was only for about $32.00.
I had similar but much smaller problem with the US Post Office. I also opened a dispute with my Credit card company. The credit card company informed that they were investigating the dispute and would let me know. I informed them that I will stop using their card while they investigate the issue. I stopped using the card. It took about two months but the credit card finally decided in my favor. I'm now using that card once more. My issue was only for about $32.00.
Nov 27, 2016 05:29:49 #
GeneinChi wrote:
The contract is between Adorama and UPS. They determine the shipper therefore they need to make it right. I shouldn't have to deal with UPS.
You are exactly right. Adorama is responsible for that delivery and it was their responsibility to contact UPS and change the delivery date. The OP notified Adorama and they chose to ignore you. They are completely responsible; but then again, so is UPS. They are such ass*s when it comes to communication, it's terrible. I would do the same as the OP is doing, and the hell with Adorama and go elsewhere. I am surprised that Adorama is acting this way; have we lost a good source for purchasing gear; especially used stuff? The OP also did the right thing in filing the dispute with the credit card company; he will get his money back hands down. I hope his wife makes a case out of this to set a precedence. Maybe she will go after Fed Ex for me when they damaged an Onkyo home theater receiver on me and wouldn't pay me for the loss as they should have. Also have Onkyo on a warranty violation of refusing to repair a unit under warranty. How about it OP?
Nov 27, 2016 05:40:01 #
HelenOster wrote:
I understand your anger and frustration here, and would like to assist - however, I will need your order number. Please email me: Helen@adorama.com
Helen Oster has helped me on more than one occasion. She is eminently fair and will not quit until a satisfactory solution is in your hands. You are dealing with just the right person from Adorama now. To answer the post from someone that said Adorama is a rip off company they simply don't know what they are talking about. My interaction with the company has been going on for years and they are a quality company very concerned about customer service. That should be evidenced by Helen interjecting herself into this conversation.
Nov 27, 2016 05:41:42 #
HelenOster wrote:
Please email me: Helen@adorama.com with more details of the totally outrageous statements you have made - which, were they true, would not have gained us thousands of satisfied customers, nor would we have been on business for over 35 years.
I answered this farcical statement as well Helen.
Nov 27, 2016 05:46:21 #
whitewolfowner wrote:
img src="https://static.uglyhedgehog.com/images/s... (show quote)
I'm delighted that you know more than I do about this situation - can you please share the OP's order # and tracking # with me, as until I have those I have no way of knowing exactly what happened here, and the OP has still not been in contact with me.......
Can you also please advise; who did the OP speak to Adorama, and on what date? - so I can find out why he or she ALLEGEDLY did not contact UPS.
Nov 27, 2016 05:59:37 #
billnikon
Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
GeneinChi wrote:
A month ago I decided to purchase a LUMIX LX 100. ... (show quote)
This could have been easily avoided if you had planned on being gone and called them when you ordered it and told them to delay delivery. I have done so several times. This is another case of a person blaming someone else for their OWN MISTAKE. So, instead of blaming the right person, YOURSELF, you want to blame others for your mistake, shame on you blaming professional folks for your own folly.
Nov 27, 2016 06:02:52 #
Nov 27, 2016 06:18:42 #
My brother bought a new Sony mirrorless and lens from BH. It was to be delivered by FedEx and required a signature. He watched the tracking and was at home for the delivery. He received an email stating it was signed for and delivered. However, it was delivered to an address very similar to his. It took about three weeks to sort out. Some guy got a free camera and lens. My brother got about a three week delay.
Nov 27, 2016 06:22:16 #
mas24
Loc: Southern CA
Unfortunately, UPS drivers don't always get signatures. UPS upper management, in some geographical areas, claims it is too time consuming to get signatures on every package. Since most drivers work more than a 8 hour day anyway. Check your tracking number, and make sure you're at home. Or have a neighbor retrieve your package.
Nov 27, 2016 06:45:02 #
jims203 wrote:
As many if us have learned over the years. Never ... (show quote)
From personal experience, I completely agree with your assessment of Adorama. I even requested that they take me out of their mailing list. When I returned a camera and lens in the same package, they claimed the lens was never received. Painful!
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