GeneinChi Loc: Chicago, IL

A month ago I decided to purchase a LUMIX LX 100. Theee weeks ago, based on previous positive experiences I ordered it from Adorama. I got a notice from UPS that it would be delivered on Friday, 3 weeks ago today. Knowing I wouldn't be home that weekend and would miss the delivery I called Adorama and asked they delay the delivery until the following Monday. They said it had already shipped and couldn't change anything. I then contacted UPS who told me they couldn't do anything until the delivery was made and if no one answered they driver would leave a tag and I should call back with the tag number. Well, when I returned Monday, there was no tag and no box. Obviously UPS just decided to drop it at my front door with no signature and someone helped themselves to it. I called Adorama and they said they would have to go through the UPS claims scenario. Last Monday I was told by Adorama that UPS determined it was a successful delivery. How, I don't know since no one signed for it. I told them this was unacceptable to which they responded they would reopen the case with UPS and it would be another 2 weeks. I told them what they could do and I was calling my credit card company to dispute it as well as turning it over to my attorney who happens to be my wife. Meanwhile, there has been zero communication from Adorama. 4 weeks is outrageous.

I don't know if there is anyone on this website from Adorama but you just lost a sale and a customer. Plus, I will NEVER recommmend your company....ever. If anyone else else on here has had this experience you can understand how frustrating it is. Monday I'm going to purchase from B&H. Adorama....This is NOT how to run a business. Apparently you just don't care.

Gene

MtnMan Loc: ID

No personal resposibility here?

UPS keeps you well informed on delivery. If we screw up and order something to be delivered when we are not there we arrange for someone to take it off our porch.

insman1132 Loc: Southwest Florida

Realizing you couldn't stop the delivery, would you not have been smart to have a neighbor watch for it and pick it up for you?

WayneT Loc: Paris, TN

I don't think that's Adorama's fault, I would fault UPS especially if you asked them in advance not to deliver on a certain day. Next time you order something like this be sure to request signature delivery only. You could have also asked UPS to drop the package at their local UPS store or a secure drop point. There may be a slight cost to do that but it's well worth it at times.

jims203 Loc: Connecticut

As many if us have learned over the years. Never deal with them. They are con artists and cheaters to the highest degree. I now only deal with B&H. They are upright, honest and never a problem. I just bought a D500 wildlife kit and 6 days later Nikon dropped the price $350. One phone call and I will be refunded. They are the best. No monkey business trying to sell new or damaged as new. Also never deal with with Beach camera. They make all the other sleeze balls look like angels.
Sometimes if you contact Ups directly via e mail you can postpone your shipment yourself. It is unfortunate but chalk it up to an important lesson.

Gort55 Loc: Northern Colorado

When you know something is coming from UPS you can have them leave it off at a nearby UPS store if you know you won't be home.

Bultaco Loc: Aiken, SC

Just how did you determine Adorama was at fault and not UPS? The fault is personal.

Leitz Loc: Solms

It's very evident where the fault lies, and it most certainly is not with Adorama!

GeneinChi Loc: Chicago, IL

The contract is between Adorama and UPS. They determine the shipper therefore they need to make it right. I shouldn't have to deal with UPS.

GeneinChi Loc: Chicago, IL

Contacted UPS. They were no help. Said delivery had to be made first. Said I needed a tag number.

WayneT Loc: Paris, TN

I'm not totally sure about this and it may be different state to state, but once the package is handed off to UPS it's their responsibility. That's why they insure the packages. Adorama, B+H or any of the others would go broke if they had to pick up the tab every time someone claimed their package was stolen, which, is becoming a problem nationally lately.

You could have asked for the tag number from Adorama. As a matter of fact it should have been on your account site with Adorama in your orders list.

GeneinChi Loc: Chicago, IL

And you determine this how? The store contracts with UPS...not me. My contract is with Adorama.

GeneinChi Loc: Chicago, IL

If they gave to UPS and it never got to me then the issue is between Adorama and UPS.

GeneinChi Loc: Chicago, IL

The number I gave them was not a tag number. They said there was nothing they could do until the first attempt at delivery was made and a notice was left.

GeneinChi Loc: Chicago, IL

That's you. I don't have that option.