Adobe Support
Nov 15, 2016 09:45:27 #
I called Adobe support today and altho they were helpful a problem occurred. They could not access my computer remotely. Tried several times with both Firefox and IE. I use Zone Alarm and had that turned off. Can anyone think of a reason that may have happened? I have a case number and they told me to call back. Any ideas? Would Google Chrome have been the better choice?
Nov 15, 2016 09:46:41 #
Nov 15, 2016 09:51:24 #
bsprague wrote:
What is the issue you needed help with?
Bridge will not work.
Nov 15, 2016 09:53:08 #
Have you tried describing the issue on any forums like here or the Adobe sponsored ones?
Nov 15, 2016 10:04:36 #
Yes anbd nothing I could do worked. Now Bridege is not working at all. It has been uninstalled and reinstalled. It's a bad deal.
Nov 15, 2016 11:50:49 #
Seems to me you are utterly lost when it come to computing looking at your past post history from printer to all adobe products.
Ask a kid in your area and he will fix it in seconds.
Ask a kid in your area and he will fix it in seconds.
Nov 16, 2016 08:32:46 #
will47 wrote:
I called Adobe support today and altho they were helpful a problem occurred. They could not access my computer remotely. Tried several times with both Firefox and IE. I use Zone Alarm and had that turned off. Can anyone think of a reason that may have happened? I have a case number and they told me to call back. Any ideas? Would Google Chrome have been the better choice?
Most remote support uses Logmein, Teamviewer or another specialized software that does not depend on a browser. Don't know why they would have problems. Then, of course, it is Adobe.
Nov 16, 2016 08:34:14 #
Nov 16, 2016 08:36:24 #
will47 wrote:
I called Adobe support today and altho they were helpful a problem occurred. They could not access my computer remotely. Tried several times with both Firefox and IE. I use Zone Alarm and had that turned off. Can anyone think of a reason that may have happened? I have a case number and they told me to call back. Any ideas? Would Google Chrome have been the better choice?
Maybe a link below will help. If it were me, I would contact Adobe again. You'll get a different agent, and the connection might go through right away.
https://social.technet.microsoft.com/Forums/office/en-US/26865c60-9f5f-4ebd-a0f2-28b038649d4f/remote-assistance-cant-connect
https://answers.microsoft.com/en-us/windows/forum/windows_7-networking/error-remote-assistance-cant-make-the-connection/75cdb32c-f34b-45ae-bde0-ca50e21490e0
http://www.tomshardware.com/forum/26759-63-remote-assistance-failure
Nov 16, 2016 11:25:21 #
Nov 16, 2016 11:43:41 #
martinhelene wrote:
I got this online a while ago and wrote it down in case I needed it. I've not tried it. Promise you will report back if it works! 800-833-6687.What phone number do you use to call Adobe?
Nov 16, 2016 11:52:03 #
Nov 16, 2016 13:39:12 #
bsprague wrote:
I got this online a while ago and wrote it down in case I needed it. I've not tried it. Promise you will report back if it works! 800-833-6687.
This number for Adobe works. I called them last week, with a Lightroom issue and they were able to remote access my IMac and sort out my issue.
Nov 16, 2016 13:46:52 #
NikSabourin wrote:
Good to know! I'm putting it in my Samsung S7 speed dial. Hope it doesn't make it blow up!This number for Adobe works. I called them last week, with a Lightroom issue and they were able to remote access my IMac and sort out my issue.
Nov 16, 2016 17:18:31 #
I have used Google chrome with know problems, Adobe was able to access my machine without a hitch.
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