will47 wrote:
I called Adobe support today and altho they were helpful a problem occurred. They could not access my computer remotely. Tried several times with both Firefox and IE. I use Zone Alarm and had that turned off. Can anyone think of a reason that may have happened? I have a case number and they told me to call back. Any ideas? Would Google Chrome have been the better choice?
Most remote support uses Logmein, Teamviewer or another specialized software that does not depend on a browser. Don't know why they would have problems. Then, of course, it is Adobe.